Reese Parsons-Field
Director of Global Customer Operations & Support at Fieldwire by Hilti | Oakland, California, United States
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As the Director of Global Customer Operations & Support at Fieldwire, Reese Parsons-Field stands at the forefront of transforming customer experiences in the construction management software industry. With a decade of hands-on experience, Reese has developed a keen expertise in designing and optimizing complex systems that enhance operational efficiency and elevate customer satisfaction. Currently, Reese is spearheading key projects aimed at scaling Fieldwire's support teams and systems, positioning them as a global powerhouse of efficiency. This involves not only refining existing processes but also integrating innovative solutions that empower teams to deliver exceptional service.
Reese's role is particularly pivotal in the ongoing operational integrations between Fieldwire and Hilti, where strategic alignment and seamless communication are essential. By leveraging advanced Customer Relationship Management (CRM) tools like Salesforce.com, Reese ensures that customer interactions are streamlined and data-driven, fostering a culture of continuous improvement. Additionally, Reese's passion for public speaking and community outreach allows for effective knowledge management and training initiatives, equipping teams with the skills needed to thrive in a dynamic environment.
With a strong foundation in program management and a commitment to nurturing talent, Reese is dedicated to multiplying the impact of their efforts by empowering team members to take ownership of their roles. This holistic approach not only drives operational success but also cultivates a customer-centric culture that resonates throughout Fieldwire. In a rapidly evolving industry, Reese Parsons-Field is a visionary leader, boldly navigating uncharted territories to deliver innovative customer experiences that set Fieldwire apart.
Director of Global Customer Operations & Support at Fieldwire by Hilti in May 2022 to Present
Director Of Client Services at Fieldwire by Hilti in January 2021 to May 2022
Director Of Support at Fieldwire by Hilti in January 2020 to January 2021
Head of Success at Flockjay in July 2019 to November 2019
Director Of Support at Apollo.io in October 2017 to June 2019
Customer Support Lead at Intercom in March 2016 to September 2017
Premium Team Lead at Wix.com in November 2015 to March 2016
Interim Call Center Operations Director at Wix.com in June 2015 to November 2015
Excellence (Training, Quality Assurance, Policies & Procedures) Team Lead at Wix.com in November 2013 to June 2015
Team Lead at Wix.com in January 2013 to November 2013
Assistant Team Lead at Wix.com in June 2012 to January 2013
Customer Service Rep at Wix.com in March 2012 to June 2012
Marketing Coordinator at Pinchit.com in August 2011 to December 2011
TOLA Fellow at The Organizing and Leadership Academy in February 2011 to June 2011
Administrator/ Tutor/ Attendance Coordinator at Beyond the Bell in April 2009 to July 2010
Construction Journeyman/ Office Assistant at Avrey and Reese Builders in June 2004 to January 2010
Cashier/ Food Preparer at Luvall Eatery in October 2008 to April 2009
Office Administration/ Community Relations Intern at LA Commons/ KOAS Youth Network in January 2008 to April 2008
Office Administration/ Social Justice Intern at IDEPSCA in March 2006 to June 2006
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Microsoft Office
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Customer Relationship Management (CRM)
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Discover more about Fieldwire by HiltiWhat is Reese Parsons-Field email address?
Email Reese Parsons-Field at [email protected] and [email protected]. This email is the most updated Reese Parsons-Field email found in 2026.
What is Reese Parsons-Field phone number?
Reese Parsons-Field phone number is +17074780768.
How to contact Reese Parsons-Field?
To contact Reese Parsons-Field send an email to [email protected] or [email protected]. If you want to call Reese Parsons-Field try calling on +17074780768. (updated on October 24, 2024)
What company does Reese Parsons-Field work for?
Reese Parsons-Field works for Fieldwire by Hilti
What is Reese Parsons-Field's role at Fieldwire by Hilti?
Reese Parsons-Field is Director of Global Customer Operations & Support
What industry does Reese Parsons-Field work in?
Reese Parsons-Field works in the Software Development industry.
Reese Parsons-Field Email Addresses
Reese Parsons-Field Phone Numbers
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