Raul Fernandez
Adjunct Faculty Member at Northern Illinois University | Greater Chicago Area
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Raul Fernandez serves as an Adjunct Faculty Member at Northern Illinois University, where he plays a pivotal role in shaping the next generation of problem solvers through the Lean Six Sigma (LSS) Certification program. With a strong belief in the Lean principle of Value, Raul emphasizes the importance of structured problem solving in today’s business landscape, where delivering superior customer experience is paramount. His passion for breaking down silos within organizations fosters a collaborative learning environment that encourages students to engage deeply with the material.
In his current role, Raul develops and delivers practical, engaging lessons that not only cover the fundamentals of structured problem solving but also delve into essential topics such as servant leadership and change management. His expertise in process engineering and root cause analysis equips students with the tools needed to tackle complex challenges effectively. By breaking intricate problems into manageable components, Raul empowers his students to think critically and develop innovative solutions that drive customer satisfaction and operational excellence.
Raul’s commitment to enhancing customer support strategies and auditing processes ensures that his teachings are grounded in real-world applications. His proficiency in data analysis and adherence to regulations such as the General Data Protection Regulation (GDPR) further enriches the curriculum, preparing students for the multifaceted challenges they will face in their careers. Through his work at NIU, Raul Fernandez not only cultivates skilled problem solvers but also instills a mindset of continuous improvement and a dedication to delivering exceptional customer experiences.
Adjunct Faculty Member at Northern Illinois University in October 2016 to Present
Sr. Director Customer Success and Technical Support at HERE Technologies in August 2020 to Present
Director Customer Advocacy and Continuous Improvement at HERE Technologies in May 2019 to August 2020
Director Customer Advocacy, Continuous Improvement and Quality Systems at HERE Technologies in January 2018 to May 2019
Continuous Improvement Sr. Manager - MBB at HERE Technologies in September 2016 to October 2018
LSS Black Belt - Process Improvement Manager at HERE Technologies in February 2014 to September 2016
Supply Chain Strategy Lead at Motorola Solutions in September 1998 to February 2014
Process Engineer at Empresas Polar in January 1992 to January 1995
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Service Work
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E-Commerce
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Customer Support
Process Improvement
Customer Experience
Cross-functional Team Leadership
Supply Chain Management
Strategy
Telecommunications
Project Management
Outsourcing
Integration
Operations Management
Incident Management
Data Science
Continuous Improvement
Analytical Skills
Auditing
Customer Satisfaction
Quality Management
Operational Excellence
Agile Methodologies
Project Portfolio Management
Process Engineering
Root Cause Analysis
Teamwork
Communication
Critical Thinking
Problem Solving
Management
Interpersonal Skills
8D Problem Solving
Data Governance
General Data Protection Regulation (GDPR)
Lean Six Sigma - Black Belt
Data Management
Data Analysis
Digital Transformation
Change Management
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Discover more about Northern Illinois UniversityWhat is Raul Fernandez email address?
Email Raul Fernandez at [email protected]. This email is the most updated Raul Fernandez email found in 2026.
What is Raul Fernandez phone number?
Raul Fernandez phone number is +13052164819 and +16505745398.
How to contact Raul Fernandez?
To contact Raul Fernandez send an email to [email protected]. If you want to call Raul Fernandez try calling on +13052164819 and +16505745398.
What company does Raul Fernandez work for?
Raul Fernandez works for Northern Illinois University
What is Raul Fernandez's role at Northern Illinois University?
Raul Fernandez is Adjunct Faculty Member
What industry does Raul Fernandez work in?
Raul Fernandez works in the Broadcast Media Production And Distribution industry.
Raul Fernandez Email Addresses
Raul Fernandez Phone Numbers
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