Randy Fennel's Email Addresses & Phone Numbers

📖 Summary

Throughout my career I have built a reputation for excellence and innovation in technology management. I'm currently working with an awesome team focused on significant problems. I love to learn and work with great teams. Before my role at Intel, I worked with some amazingly talented people at A&M focused on real issues for some great customers. Similar to my current role was the role I had as the General Manager for Engineering and Sustainability at Westpac – one of the largest and most respected global financial services companies. I’ve held Executive COO positions leading very large and diverse organizations on three continents and have served previously as the Chief Information Officer for both Electronic Data Systems and the Boeing Corporation business units. By combining my in-depth technical expertise, advanced academic education, and 30-years of IT leadership, I have been able to deliver success for global clients and companies. I have effectively navigated through high-profile crisis situations with a calm leadership style, built teams with industry-leading talent, and implemented innovative technologies and solutions while driving change effectively and swiftly through organizations. Specialties: Critical and high profile transformation program leadership, systems management and integration, building high performance teams, engineering perspective, large outsourcing recompete strategy and execution, operational delivery excellence, infrastructure, application and process deliveryVice President, IT Infrastructure Engineering @ Our IT Infrastructure Engneering organization is responsible for innovation, service capability, quality of our corporate network, 60+ data centers, companywide audio, video and collaboration platforms. This group engineers and delivers core, horizontal computing and collaboration solutions for Intel and IT, including networks, data center, cloud, client and service transformation/management solutions. From May 2015 to Present (8 months) Senior Director @ Clients call me when they are serious about Service Excellence. I help them put together strategies, processes, tools, and teams that improve customer satisfaction, reduce costs, and increase reliability in their systems. I have many years of enterprise and systems wide experience across multiple geographies and businesses but still stride to bring a fresh perspective every day. I don't shy away from tough issues and love tackling the small problems as well as global challenges. I've delivered platforms, self-service, and modern e-commerce applications. I get the strong push for more business to business service engagements that are becoming a requirement. From August 2013 to February 2015 (1 year 7 months) Greater Seattle AreaCTO @ My role as the CTO was to provide the technical vision to complement the business vision, setting the tone and direction for the company’s technologies. I had the privilege of helping to build and work with an amazing team in an environment that could change by the hour! We lived the transition from very early stage and placed an emphasis on execution of major strategic investment and transformation activities. Our engineering/development team played a significant role in achieving the 2012 Cloud Award for Most Promising Startup and culminated recently in Series B funding. Key accomplishments working with the team include: * Established a strong culture based on integrity, organized the team to operate efficiently, ensured predictable execution of technology foundations, attracted and retained key talent in a very competitive resource environment, and migrated more than 50% of the initial offshore resources back on shore. * Created, managed, and maintained a sound and scalable IT architecture and infrastructure, demonstrated scalability through load and stress testing, and delivered on aggressive Service Level Agreements -- on a very limited budget while successfully executing on huge year on year volume growth. * Successfully introduced Agile/Scrum methodologies to the company and Lean Kanban process improvements which are tightly integrated with Operations. * Delivered four new mobile applications across iOS, Android, and Windows Phone platforms; two major website revisions, and major direct application integrations with major Cloud SaaS providers such as Salesforce, Zendesk, and work.com * Completed an extensive Information Assurance Program using a risk based approach and based on ISO 670001 culminating in Payment Card Industry (PCI) compliance From March 2012 to June 2013 (1 year 4 months) General Manager, Engineering & Sustainability; Technology - Sydney, Australia @ Key strategic role which supported/accelerated the merger and delivered on synergies between Westpac and St. George bank. Specific accountabilities required establishing an enterprise wide organization with broad accountability and execution of major strategic investment and transformation activities. • Technology GM representative on the Westpac Corporate Sustainability Council • Developed the strategy, obtained board approval, and delivered on our multi-year datacenter program • Accountable executive for delivered a testing center of expertise which is providing competitive differentiation and improved quality assurance. • Direct engagement and budget accountability for Telstra and Optus strategic partners, mobile phone transition program, and day to day operations. • Established an enterprise wide Solution Engineering Life Cycle process for certification and quality assurance across all technology change covering both infrastructure and applications. • Established the Office of the Chief Engineer with a focus on sustainable and highly available design practices with practical delivery into each Strategic Investment Program, the Business Units, and pivotal infrastructure decisions. From 2009 to 2011 (2 years) Chief Information Officer (CIO), Asia Pacific - Sydney, Australia @ Direct information technology operations and innovation for the Asia Pacific region covering back office applications, digital workflow implementation, technology innovations, security, product lines, capability management, integration engineering, portfolios, supply chain, global sales, and client support organizations From 2007 to 2008 (1 year) Chief Operating Officer (COO); Commonwealth Bank Account - Sydney, Australia @ Held accountability for client relationship, business contract, and the financial performance of more than $450 million annually. Delivered end-to-end client services for all applications and infrastructure with a 1,800+-person team. From 2004 to 2007 (3 years) Managing Director, Global Client Delivery; General Motors Account - Troy, Michigan, USA @ Ran leveraged delivery organization supporting GM worldwide infrastructure with $3.2 billion in revenue and more than 12,000 employees. Managed global end-to-end, 24/7 ownership for 5 data centers covering 15,000+ distributed midrange, 120,000 desktops, 2,700 applications, LAN/WAN, 18 call centers, and multiple lines of business. From 2002 to 2004 (2 years) Enterprise Client Delivery Executive: Airline Services Group - Houston, Texas @ Oversaw more than $250 million in revenue and 1,200 personnel supporting Continental, America West, Aloha, UPS and 38 other airline customers. Led IT infrastructure and technical support for 450 airports and 6,000 flights daily. From 2000 to 2002 (2 years) Chief Information Officer (CIO), Military Airplanes Division - Seattle Washington @ Managed $40 million budget and 150 information system personnel before and through the merger with McDonald Douglas. Drove virtual collocation, lean, client/server, distributed computing, and advanced technology initiatives. From 1988 to 1999 (11 years) Senior Manager, Joint Striker Fighter Program - Seattle, Washington @ Worked on the international program with 30 partner corporations, helped drive long-term planning and program win strategies. Deployed distributed information systems, engineering/manufacturing tools, standards, and processes. From 1995 to 1997 (2 years) Chief Information Officer (CIO), Missiles & Space Division - Hunstville, Alabama @ Operated 75-employee group with $13 million budget to support programs across the U.S. enabling the “design anywhere, build anywhere” goal. Established shared resource centers, funded and advocated technology research, common engineering and manufacturing applications. From 1993 to 1995 (2 years) Manager, Advanced Computing Technology - Huntsville, Alabama @ Created multi-million dollar virtual reality lab, artificial intelligence center, optimization group, human factors research, and robotics/sensor fusion test labs for applied computer science technology development. From 1990 to 1992 (2 years) Engineering Lead, Space Station Automation & Robotics - Huntsville, Alabama @ Leveraged knowledge of simulation software for subsystems, robotic control, fault detection, isolation, and recovery. Supported winning bid team for the multi-billion dollar Space Station Prime Integration contract. From 1988 to 1990 (2 years) PHD, Computer Science @ University of Alabama From 1988 to 1994 Master of Science, Computer Science @ University of Alabama From 1988 to 1994 Master of Arts, Business, Concentration: Operations Research @ The University of Georgia From 1974 to 1980 Bachelor of Science, Mathematics @ The University of Georgia From 1974 to 1980 Randy Fennel is skilled in: Transition Management, Business Process Management, Infrastructure Management, Sla, Mobile Applications, Infrastructure, Vendor Management, IT Strategy, High Performance Teams, Outsourcing, Enterprise Architecture, IT Service Management, IT Outsourcing, Program Management, Strategy