• Leader with a creative and analytical mindset who combines efficiency with imagination to drive results • Strategy expert and effective change agent skilled at turning concepts to reality • Relationship builder with proven ability to negotiate, direct and transcend personal and cultural differences • Seasoned executive with diverse experience in mergers, culture integration, business processes, financial modeling, customer experience, organizational effectiveness, performance monitoring and continuous improvement • MBA specializing in Management Strategy, Finance, and Marketing

Director Marketing& Loyalty Data Management @ Responsible for all elements of United's diverse customer data including data acquisition/infrastructure, database operations and CRM From April 2013 to Present (2 years 7 months) Director Marketing& Loyalty Data Management @ From April 2013 to Present (2 years 7 months) Director, Benefit Operations @ Directed Benefit Communications, Merger related Project Management and the United We Care 501(c)3 Relief Fund Organization From March 2011 to February 2013 (2 years) United StatesDirector Culture, Diversity & Inclusion @ Oversaw the enterprise culture business strategy towards creating an inclusively diverse culture across the company. From October 2008 to March 2011 (2 years 6 months) United StatesDirector, Employee Engagement @ Responsible for strategic enterprise investments and implemented employee enabling tools, technology and work environment enhancements across the United Airline global network. From January 2008 to October 2008 (10 months) United StatesProgram Manager, Airport Operations @ Managed the global strategic initiative to design and deploy real time technology for our front line employees that ensures we have the right employee at the right place at the right time to serve our customers. From August 2005 to January 2008 (2 years 6 months) United StatesProject Lead, Continuous Improvement @ Led a team of Industrial Engineers. Applied Lean Six Sigma principles to re-engineer business processes across different functional groups including operations, finance, customer contact centers and corporate real estate From June 2003 to August 2005 (2 years 3 months) United StatesAnalyst Crew Scheduling, Information Technology @ Designed and developed efficient crew scheduling applications that leveraged operations research and statistics modeling to generate efficient pilot and flight attendant work schedules From August 2000 to June 2003 (2 years 11 months) United States

Master of Business Administration (MBA), Management Strategy, Finance and Marketing @ Northwestern University - Kellogg School of Management From 2011 to 2013 Master of Science (MS), Industrial Engineering @ University of Cincinnati From 1998 to 2000 Bachelor of Engineering (BE), Mechanical Engineering @ Osmania University From 1994 to 1998 Rajeev D'Souza is skilled in: Leadership, Employee Engagement, Customer Satisfaction, Process Improvement, Strategic Planning, Change Management, Finance, Program Management, Cross-functional Team..., Six Sigma, Operations Management, Databases, Driving Results, Organizational..., Strategy, Team Building, Marketing, Aviation, Performance Management, Airlines, Management, Project Management, Human Resources, Marketing Research