Peter O'Brien
Global Head of End User Services at TP ICAP | Greater London, England, United Kingdom
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Peter O'Brien serves as the Global Head of End User Services at TP ICAP, where he plays a pivotal role in enhancing the user experience for both broking and non-broking employees across the organization. With a robust background in Global Infrastructure, Peter's expertise lies in delivering exceptional front-office support, with a strong emphasis on incident and problem management. He leads a dedicated team of Desktop Management and Support professionals, strategically positioned across multiple global offices, ensuring that all user interactions are met with efficiency and excellence.
In his current role, Peter is responsible for overseeing the day-to-day operations of End User Services, where he implements IT strategies that align with the company’s broader objectives. His leadership is characterized by a commitment to fostering team growth and collaboration, which is crucial in a fast-paced environment like TP ICAP. By leveraging his skills in change management and cloud computing, he has successfully driven initiatives that enhance service delivery and streamline processes, ultimately improving user satisfaction.
Key projects under Peter’s guidance include the deployment of innovative support technologies and the establishment of best practices in problem management. His strategic leadership not only addresses immediate user needs but also anticipates future challenges, positioning TP ICAP to adapt to the evolving landscape of financial services. With a focus on continuous improvement and a user-centric approach, Peter O'Brien exemplifies the qualities of a forward-thinking leader in the realm of IT infrastructure and support services.
Global Head of End User Services at TP ICAP in May 2019 to Present
Technical Services Manager at Telefonix Voice & Data in January 2019 to April 2019
Career Break at Career Break in April 2018 to December 2018
Interim Head of End User Computing & Voice Services (Contract) at Direct Line Group in January 2018 to March 2018
Head of Global Premium Client Service Centre at Citi in January 2012 to August 2017
Senior Service Delivery & Transition Manager at Citi in January 2010 to January 2012
Service Desk Manager - Trade Floor (Hi-Touch) at Citi in February 2007 to January 2010
Technical Analyst - End-Users Support Services at Citi in January 2006 to February 2007
Royal Corps of Signals - Army Veteran at British Army in January 1980 to January 2003
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Chestnut Grove - South London
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ITIL
Management
Service Delivery
Vendor Management
IT Service Management
Business Analysis
Project Management
IT Management
Risk Management
IT Strategy
Disaster Recovery
Change Management
Incident Management
Project Delivery
Strategy
Process Improvement
Outsourcing
IT Operations
Integration
Business Continuity
Customer Relationship Management (CRM)
Cloud Computing
Troubleshooting
Identity & Access Management (IAM)
Risk Assessment
Problem Management
Enterprise Software
Leadership
People Management
Stakeholder Management
Team Leadership
Business Relationship Management
Performance Improvement
SIAM
Supplier Management
Continuous Process Improvement
IT Operations Management
Colleague Development
Budget Control
IT Service Integration
Process Design
Customer Service Management
Problem Solving
Microsoft Products
Service Improvement
Strategic Leadership
Programme Delivery
Service-Level Agreements (SLA)
Infrastructure
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Discover more about TP ICAPWhat is Peter O'Brien email address?
Email Peter O'Brien at [email protected] and [email protected]. This email is the most updated Peter O'Brien's email found in 2026.
How to contact Peter O'Brien?
To contact Peter O'Brien send an email to [email protected] or [email protected]. (updated on November 16, 2020)
What company does Peter O'Brien work for?
Peter O'Brien works for TP ICAP
What is Peter O'Brien's role at TP ICAP?
Peter O'Brien is Global Head of End User Services
What is Peter O'Brien's Phone Number?
Peter O'Brien's phone +44 ** **** *422
What industry does Peter O'Brien work in?
Peter O'Brien works in the Investment Banking industry.
Peter O'Brien Email Addresses
Peter O'Brien Phone Numbers
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