Norris Merrick
Technical Support Engineer at LiveRamp | Raleigh-Durham-Chapel Hill Area
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Norris Merrick is a seasoned Technical Support Engineer at LiveRamp, where he leverages over a decade of experience in the tech industry to enhance client onboarding and product utilization. In his current role, Norris plays a pivotal part in collaborating cross-functionally with Global Support, Product, Engineering, and Customer Success teams, ensuring that the implementation of new products is seamless for over 400 clients. His expertise in managing escalations and fostering partnerships enables him to address complex technical challenges effectively, ensuring that clients receive the highest level of support and satisfaction.
Norris is particularly adept at developing and maintaining external client-facing knowledge base documentation, which serves as a vital resource for clients to optimize their use of LiveRamp’s innovative solutions. By providing clear and comprehensive guidance, he empowers clients to fully leverage the capabilities of the platform, driving both user engagement and business growth. His leadership in Scrum meetings with technical data teams exemplifies his commitment to continuous improvement, as he analyzes and diagnoses issues to enhance product performance and user experience.
In addition to his technical acumen, Norris is passionate about Diversity, Equity, and Inclusion (DEI) initiatives, having dedicated four years to fostering inclusive environments within the tech sector. His ability to integrate DEI principles into team dynamics not only enriches workplace culture but also enhances collaboration and innovation. With a results-driven mindset and a visionary approach, Norris Merrick continues to make significant contributions to LiveRamp’s mission of delivering cutting-edge data solutions while ensuring a positive and inclusive experience for all clients.
Technical Support Engineer at LiveRamp in January 2022 to Present
Board Member- Vice President of University Engagement at Blacks In Technology in February 2024 to Present
Board Member- Vice President of Technology at Blacks In Technology in July 2022 to January 2023
Digital Solutions & Technical Support Consultant at Independent Consultant in April 2017 to February 2022
Senior Technical Advisor at Apple in September 2015 to January 2017
Customer Success - Mobile Sales Lead at Best Buy in April 2014 to February 2015
Customer Success at Spectrum (formerly Time Warner Cable) in July 2011 to September 2012
Business Services Manager at Xerox in December 2010 to June 2011
Technical Support Representative at Xerox in May 2010 to December 2010
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Incident Management
Cross-functional Team Leadership
Attention to Detail
Employee Resource Groups (ERG)
Jira
SQL
Presentation
Ticketing Systems
Omni-channel
Cross-functional Collaborations
Interactive Voice Response (IVR)
Self Service
CRM Program Management
Compliance
Escalations Management
Incident Response
Training
Executive Presence
Project Management
Program Management
Partnerships
Diversity, Equity, Inclusion and Belonging (DEIB)
Technology
Customer Relationship Management (CRM)
Key Performance Indicators
Customer Experience
Presentations
Diversity & Inclusion
Strategic Partnerships
Non-profit Leadership
Salesforce
Marketing Technology
Advertising Technology
Account Management
Customer Service
Technical Support
Product Management
Customer Retention
Social Media
Marketing
Data Entry
Invoicing
Call Center
Process Improvement
Logistics
Research
Sales
Microsoft Office
PowerPoint
Microsoft Word
Microsoft Excel
Outlook
Visio
Microsoft Outlook
iOS
Software as a Service (SaaS)
Team Building
Leadership
Training
Time Management
Community Outreach
Team Leadership
Management
Critical Thinking
Customer Support
Written Communication
Team Management
Customer Escalation Management
Google Suite
Apple
Social Networking
Data Analysis
Call Centers
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Discover more about LiveRampWhat is Norris Merrick email address?
Email Norris Merrick at [email protected]. This email is the most updated Norris Merrick email found in 2026.
How to contact Norris Merrick?
To contact Norris Merrick send an email to [email protected]. (updated on October 30, 2024)
What company does Norris Merrick work for?
Norris Merrick works for LiveRamp
What is Norris Merrick's role at LiveRamp?
Norris Merrick is Technical Support Engineer
What is Norris Merrick's Phone Number?
Norris Merrick's phone +44 ** **** *119
What industry does Norris Merrick work in?
Norris Merrick works in the It Services And It Consulting industry.
Norris Merrick Email Addresses
Norris Merrick Phone Numbers
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