Senior technical writer with 15 years of experience developing documentation for end-users and highly technical audiences, and 10 years of experience leading project teams from conception to release. Works collaboratively with management, engineering, testing, marketing, and production to gather source material and review documents. A quick learner who strives to increase knowledge in computer technologies and enjoys
Senior technical writer with 15 years of experience developing documentation for end-users and highly technical audiences, and 10 years of experience leading project teams from conception to release. Works collaboratively with management, engineering, testing, marketing, and production to gather source material and review documents. A quick learner who strives to increase knowledge in computer technologies and enjoys learning new software products and development tools.
Specialties: Produced the following documentation:
Online Help, User Guides, Installation Guides, Administration Guides, Troubleshooting Guides, API Guides, Deployment Guides, Quick Start Guides, Release Notes
Technical Writer @ From February 2014 to Present (1 year 11 months) Technical Writer @ From October 2013 to February 2014 (5 months) Senior Technical Writer @ Directed documentation team efforts for various networking products. Acted as both a key writer and the documentation leader on the project teams. Wrote user focused documentation for network management software and networking hardware equipment.
Led the documentation teams for multiple geographically-distributed projects simultaneously, which included scoping, scheduling, tracking resources and projects, coordinating dependencies and interfacing with all levels of management, Program Management, Development, Quality Assurance, Marketing, and Manufacturing.
Created documentation strategies that encompassed initial startup to final product release to ensure clear deliverables and team buy in.
Designed and authored complete documentation sets for new products from the ground up.
Updated and expanded existing documents based on product enhancements and user feedback.
Authored numerous types of documents including; online help, user guides, installation guides, administration guides, troubleshooting guides, API/SDK guides, deployment guides, quick start guides, and release notes.
Consulted and influenced improvements with the user interface team to increase usability of the networking software.
Led a cross-functional documentation strategy team that created system wide documentation standards and shared best practices.
Obtained documentation content from requirement and design documents, interviews with subject matter experts, and through product use.
Worked on product teams that used Agile software development processes and teams that followed other methodologies.
Mentored and trained new Technical Writers in Cisco’s processes, tools, and procedures to ensure that all documentation was produced on time. From December 2000 to May 2013 (12 years 6 months) Technical Writer @ Developed user documentation for network application performance monitoring software.
Wrote the online help for networking monitoring software.
Maintained installation and administrative documentation.
Interviewed subject-matter experts for source material, conducted reviews of technical content with development and system test teams, tested documentation against product.
Managed documentation schedules in consultation with development and project management. From 1999 to 2000 (1 year) Technical Writer @ Created user documentation for mobile software and hardware devices.
Authored the initial user documentation for mobile location information software.
Worked with the writing team to implement a new help system.
Developed content from design documents and from interviews with engineers. From 1998 to 1999 (1 year) Technical Writer @ Produced user and installation documentation for semiconductor manufacturing devices.
Developed content from requirement and design documents as well as interviews with hardware engineers. From 1998 to 1998 (less than a year) Project Coordinator @ Developed a website for a UNIX based troubleshooting tool.
Converted user documentation to FrameMaker SGML. From 1996 to 1998 (2 years)
Bachelor of Science, Aviation Management @ San Jose State University Nolan Mott is skilled in: Online Help, Manuals, Release Notes, Troubleshooting, FrameMaker, Technical Writing, Software Documentation, Cross-functional Team Leadership, Guides, RoboHelp, Technical Documentation, Project Management, Team Leadership, Single Sourcing, Technical Communication
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