Nick Waters
Manager – Enterprise Business Customer Support (BOSS TEAM) NOC/BOSS at WOW! Internet, Cable & Phone | Evansville, Indiana, United States
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Nick Waters is a seasoned Enterprise Business Manager at WOW! Internet, Cable & Phone, where he leads the BOSS TEAM within the Network Operations Center (NOC). With a robust background in the telecommunications industry, Nick excels in managing a diverse technical support team that addresses complex break/fix issues for a broad spectrum of clients, including Data Center, Enterprise, Strategic Enterprise, Wholesale, and Virtual Service customers. His expertise encompasses critical areas such as Ethernet, Broadband, and Wide Area Network (WAN) solutions, making him a pivotal figure in ensuring seamless service delivery.
In his current role, Nick is responsible for overseeing multiple regional supervisors, fostering a collaborative environment that prioritizes efficiency and customer satisfaction. He is dedicated to maintaining Key Performance Indicators (KPIs) that drive performance excellence across all service lines. By implementing standardized processes, Nick ensures that his team delivers consistent and high-quality support for Internet, Cable, and Telephony services. His technical acumen is complemented by his proficiency in troubleshooting, network design, and voice over IP (VoIP) technologies, which are essential for resolving complex customer issues swiftly and effectively.
Nick's commitment to professional development is evident in his educational background, having completed the Master Technician - NCTI Course focused on Broadband Services at Arapahoe Community College. This foundation, combined with his hands-on experience in call centers and wireless networking, positions him as a key contributor to WOW!'s mission of providing exceptional telecommunications services. As he continues to drive innovation and operational excellence within the BOSS TEAM, Nick remains a vital asset to both his organization and the industry at large.
Manager – Enterprise Business Customer Support (BOSS TEAM) NOC/BOSS at WOW! Internet, Cable & Phone in November 2016 to Present
Sr. Manager, Business & Network Operations (NOC/BOSS) at WOW! Internet, Cable & Phone in November 2018 to Present
Director, Commercial Care Operations at WOW! Internet, Cable & Phone in May 2023 to Present
Owner at Sign Gypsies Evansville in September 2023 to Present
Supervisor – Business Operations Support Specialists (BOSS TEAM) at WOW! Internet, Cable & Phone in February 2015 to November 2016
Lead – Business Operations Support Specialists (BOSS TEAM) at WOW! Internet, Cable & Phone in August 2013 to February 2015
Technician – Business Operations Support Specialists (BOSS TEAM) at WOW! Internet, Cable & Phone in September 2011 to August 2013
Installation / Repair Technician at WOW! Internet, Cable & Phone in January 2005 to September 2011
Residential Technical Support Associate at WOW! Internet, Cable & Phone in November 2003 to January 2005
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Troubleshooting
VoIP
Call Center
Technical Support
Switches
Routers
Telephony
Computer Hardware
Telecommunications
Broadband
TCP/IP
Laptops
Windows 7
Computer Network Operations
Ethernet
Wireless Networking
Cabling
Network Design
Optical Fiber
IP
LAN-WAN
Fiber Optics
Call Centers
WAN
Wireless
Voice over IP (VoIP)
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Discover more about WOW! Internet, Cable & PhoneWhat is Nick Waters email address?
Email Nick Waters at [email protected]. This email is the most updated Nick Waters email found in 2026.
What is Nick Waters phone number?
Nick Waters phone number is +18122047036 and +18505666014.
How to contact Nick Waters?
To contact Nick Waters send an email to [email protected]. If you want to call Nick Waters try calling on +18122047036 and +18505666014. (updated on September 13, 2024)
What is Nick Waters net worth?
Nick Waters has an estimated net worth of $75,000 to $99,999
What company does Nick Waters work for?
Nick Waters works for WOW! Internet, Cable & Phone
What is Nick Waters's role at WOW! Internet, Cable & Phone?
Nick Waters is Manager – Enterprise Business Customer Support (BOSS TEAM) NOC/BOSS
Nick Waters Email Addresses
Nick Waters Phone Numbers
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