Nick Cecilio

Nick Cecilio is a seasoned Technical Account Manager at Dell EMC, specializing in Designated Remote Support for some of the company’s most elite customers. With over 20 years of experience in enterprise storage, Nick brings a wealth of knowledge in SAN technologies and a deep understanding of customer and technical support. His role is pivotal, as he serves as the single point of contact for customer escalations, ensuring that complex system-level issues are addressed swiftly and effectively.

Nick’s expertise in EMC storage solutions, particularly with Symmetrix and SYMCLI, allows him to apply advanced technical skills to troubleshoot and resolve both standard and highly complex issues. His proficiency in Linux environments and test planning further enhances his ability to manage intricate system configurations and maintenance tasks. By leveraging his strong communication skills, Nick effectively articulates procedural and technical challenges to both internal teams and customers, fostering a collaborative environment that drives successful outcomes.

Currently, Nick is involved in key projects that focus on optimizing storage performance and enhancing customer satisfaction. His team-oriented approach and versatility enable him to adapt to the evolving needs of his clients, ensuring that they receive tailored solutions that align with their business objectives. As a leader in test engineering and management, Nick not only supports his customers but also contributes to the continuous improvement of Dell EMC’s service offerings, solidifying his position as a trusted advisor in the enterprise storage landscape.