Neville Perry
Country Manager - Middle East at Vocalcom | Dubai, United Arab Emirates
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As the Country Manager for the Middle East at Vocalcom, Neville Perry leverages over 25 years of extensive experience in the customer service industry to drive transformative solutions for businesses across the region. Vocalcom, a pioneer in cloud and on-premise contact center technology, is at the forefront of evolving customer engagement strategies. Under Neville's leadership, the company is transitioning towards a multichannel approach, enabling brands to connect with their customers through the most effective channels at the right moments. This strategic shift not only enhances customer experience (CX) but also empowers organizations to deliver relevant information seamlessly, fostering deeper customer relationships.
Neville's expertise in unified communications and contact center technology is instrumental in spearheading key projects that integrate advanced solutions tailored to the unique needs of Middle Eastern markets. His role involves collaborating closely with clients and stakeholders to ensure that Vocalcom's offerings align with their operational goals and customer service aspirations. By focusing on pre-sales strategies and providing comprehensive training, Neville ensures that teams are equipped with the necessary skills to leverage Vocalcom's innovative solutions effectively.
A strong advocate for customer experience, Neville excels in negotiation and sales engineering, driving initiatives that enhance service delivery and operational efficiency. His ability to conduct technical presentations and lead teams in adopting cutting-edge technologies has positioned Vocalcom as a trusted partner for businesses looking to elevate their customer service standards. Through his leadership, Neville Perry continues to shape the future of customer engagement in the Middle East, ensuring that Vocalcom remains a leader in the contact center industry.
Country Manager - Middle East at Vocalcom in December 2022 to Present
Consultant - Chief AI Officer (CAIO) Office at Dubai Health Authority in January 2025 to Present
Managing Partner at PCX in February 2019 to December 2022
Country Manager at Genesys in October 2013 to January 2019
Channel Enablement Lead - Emerging Markets at AVAYA in May 2012 to September 2013
SE Manager - GCC, Levant, Pakistan & Turkey at AVAYA in October 2011 to May 2012
SE Manager - Africa, Levant & Turkey at AVAYA in March 2010 to September 2011
CSE Manager - Emerging Markets at AVAYA in July 2005 to March 2010
Pre-Sales Manager at Altitude Software in January 2000 to January 2005
Sales & Marketing Manager at Netlife in July 1999 to July 2000
Special Projects Manager at UUNET in January 1996 to January 1999
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Customer Experience
General Management
Country Management
Call Center
Telecommunications
Sales Management
Pre-sales
VoIP
Contact Centers
Solution Selling
Unified Communications
Managed Services
Channel Partners
Integration
Sales
Outsourcing
Customer Satisfaction
Workforce Management
Customer Relationship Management (CRM)
Account Management
Business Development
Consulting
Business Strategy
Key Performance Indicators
Cloud
SaaS
Salesforce.com
Management
Team Leadership
Training
Executive Level Presentation Skills
Customer Service
Leadership
Customer Service Management
Negotiation
Communication
Teamwork
IVR
Sales Engineering
ACD
Technical Presentations
RFP
Contact Centre Technology
Call Logging
Indirect Channel Sales
Contact Center Technology
Channel
Persuasive Presentation Skills
Software Sales
Security Risk
Artificial Intelligence (AI)
Generative AI
Generative AI Tools
Data Governance
Responsible AI
Artificial Intelligence for Business
Cybersecurity
Data Privacy
Applied Ethics
Organizational Leadership
Productivity Improvement
Machine Learning
Emotional Intelligence
Interpersonal Communication
Career Development
Cross-Cultural Communication Skills
Conflict Resolution
Leadership Development
Value Selling
Executive Leadership
Strategic Thinking
Revenue Recognition
Time Management
Augmented Reality (AR)
Metaverse
Virtual Reality (VR)
Local Search Optimization
Agile Methodologies
Agile Project Management
Design Thinking
Product Development
Blockchain
Brainstorm Facilitation
Big Data
Customer Experience Management
Organizational Culture
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Discover more about VocalcomWhat is Neville Perry email address?
Email Neville Perry at [email protected]. This email is the most updated Neville Perry email found in 2026.
How to contact Neville Perry?
To contact Neville Perry send an email to [email protected]. (updated on November 04, 2024)
What company does Neville Perry work for?
Neville Perry works for Vocalcom
What is Neville Perry's role at Vocalcom?
Neville Perry is Country Manager - Middle East
What is Neville Perry's Phone Number?
Neville Perry's phone (**) *** *** 219
What industry does Neville Perry work in?
Neville Perry works in the Retail Office Equipment industry.
Neville Perry Email Addresses
Neville Perry Phone Numbers
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