Virginia Polytechnic Institute and State University
Development Manager @ Spectocor is the nation's leading cardiac monitoring service providing complete statistical ECG/EKG analytics and graphical reports which allow clinicians to better diagnose patients with any kind of arrhythmia. Competing companies state they provide accurate AFIB burden. However, other technologies rely on "data sampling" based on random 30-second ECG strips to "predict" AFIB burden. Spectocor
Development Manager @ Spectocor is the nation's leading cardiac monitoring service providing complete statistical ECG/EKG analytics and graphical reports which allow clinicians to better diagnose patients with any kind of arrhythmia. Competing companies state they provide accurate AFIB burden. However, other technologies rely on "data sampling" based on random 30-second ECG strips to "predict" AFIB burden. Spectocor actually counts every heart beat for every patient and provides true, beat-by-beat burden statistics for all arrhythmias including Afibrillation, ventricular beats such as PVCs, and all other ectopies. Our motto: "If you can't see the beats, how can you count them?" From September 2015 to Present (2 months) Dallas/Fort Worth AreaSenior Program/Product Manager @ Managing IT and Business projects that maximize enterprise-wide efficiencies through process and technology for sales, marketing, service and support organizations through Systems Delivery Life Cycle. Consulting with senior management on future execution strategies. Developing and optimizing new and existing processes that improve business applications, increase Customer and Employee Net Promoter Scores, and facilitate joint application review and design sessions.
...Drove Scrum teams (Scrum Master and Product Owner) and managed adoption of Agile methodologies―objectively measuring benefits of process improvement initiatives, including automation projects to save employees time, process simplification, managing backlog, accepting stories, sprint planning/commit, developing standard operating procedures and improving process documentation.
...Partnered with key stakeholders to develop product vision; led internal enterprise applications and crucial short-term initiatives; and prioritized projects based on highest ROI across knowledge management, customer web self-service, correspondence, and compensation programs.
...Drove and delivered initiative (including Go To Market activities) with Small Business Group to deliver a Customer Web Self-Service site leveraging UI/XD Lean Experimentation, and Design 4 Delight, which resulted in actualizing $650K call deflection in single quarter and $6.2M annual deflection goal.
...Drove initiative to simplify Commissions process and onboard 4 Business Groups Sales’ organizations (~500 employees) to Intuit –Wide Commissions system; saved two FTE/week for reconciliation, and reduced agent overhead by 4 hours/week by integrating commissions’ visibility into SalesForce; and increasing confidence in accuracy of commissions reporting. From September 2012 to March 2015 (2 years 7 months) Plano, TxStaff Business Analyst, Project Manager @ ...Promoted to Staff Business Analyst based on 2 years of Outstanding performance ratings. Worked collaboratively with product owners, development teams, and project managers to support development and owned cross-functional space of Care organization across Intuit related to process and technology improvements
...Integral contributor to +80% replacement of backend and agent infrastructure moving off of legacy applications on to Oracle Back-office platform; and introducing Siebel 8 as new Agent CRM. ...Transferred 6,000 agents onto platform and retired at least 4 legacy CRM applications.
...Drove Request for Proposal (RFP) process to acquire and implement a new Intuit-Wide Knowledge Management System
...Developed training content for new applications, processes and technology for sales, marketing, service and support organizations to drive multiple tracks and deliverables through SDLC and Agile Methodologies. From August 2011 to September 2012 (1 year 2 months) Plano, TXSenior Business Analyst, Project Manager @ ...Analyzed issues and defined requirements to improve existing business applications; and coordinated efforts between Business Units’ product development, enterprise business services, web development teams.
...Identified bugs and managed standard operating procedures and process documentation to resolution.
...Drove and participated in user acceptance testing procedures; developed and executed QA and UAT plans.
...Developed and managed application to track production support issues and oversee maintenance model. From August 2009 to August 2011 (2 years 1 month) Plano, TXBusiness Analyst @ From September 2005 to August 2009 (4 years) Plano, TXProfessional Tax Software Business Consultant @ ...Promoted to business consultant and moved to Plano Texas from Virginia to lead new business consulting team and managed all aspects of high-value accounts from cradle to grave. Leveraged deep understanding of processes and systems; trained sales force of 60+ employees as well as broad network of knowledge workers.
...As thought leader on best practices on key processes and use of systems and tools, was go-to person for process and technology related improvements; assigned high priority special projects to improve agent experience. Created the Sales Peer Mentoring program. From March 2002 to September 2005 (3 years 7 months) Plano, TXProfessional Tax Software Sales Consultant @ As entry-level consultant, was recognized for consistently exceeding performance expectations; 100 calls/per day and $3K revenue per call; annual revenue goal of $1.5 to $2.5M. Viewed as peer leader and became peer coach for call quality improvement as well as agent development opportunities. From February 1999 to March 2002 (3 years 2 months) Fredericksburg, VA
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, 3.9 @ Dallas Baptist UniversityCommunications @ Virginia Polytechnic Institute and State University Mysti Ehlers is skilled in: Analytics, Enterprise Software, Product Management, Agile Methodologies, SaaS, Cloud Computing, Software Development, Program Management, Scrum, Process Improvement, Software Project..., Agile Project Management, CRM, Cross-functional Team..., SDLC, Business Analysis, Salesforce.com, Business Intelligence, Visio, Software Quality..., Management, Business Process..., Project Management, Business Process, Integration, Vendor Management, Requirements Gathering, Requirements Analysis, Testing, Professional Services, Quality Assurance, SOA, Project Portfolio..., SharePoint, Databases, Mobile Devices, Call Centers, IT Management, Business Requirements, IT Strategy, Siebel, Team Leadership, Mobile Applications, Software Documentation, Web Applications, Solution Architecture, Software Product..., PMO, Oracle, Change Management
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