Michael Harnum
Chief Executive Officer at ESG (Customer Success as a Service®️) | Denver Metropolitan Area
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Michael Harnum serves as the Chief Executive Officer of ESG (Customer Success as a Service®️), where he leverages his extensive expertise in business management and leadership to drive transformative growth for the organization. Known for his ambitious and results-driven approach, Michael has a proven track record of empowering global organizations to thrive in competitive markets. Under his guidance, ESG has successfully navigated the complexities of the customer success landscape, redefining its go-to-market (GTM) strategy to align with the evolving needs of its total addressable market.
In his role, Michael is responsible for leading a diverse team of seven direct reports, fostering a culture of collaboration and innovation that motivates employees to elevate their capabilities. His strategic vision is complemented by a strong focus on operational and fiscal efficiencies, ensuring that ESG not only meets but exceeds its financial objectives. He spearheads the organization’s financial responsibilities, setting annual and quarterly budgets while meticulously managing profit and loss statements to optimize resource allocation.
Michael’s expertise in fundraising, outsourcing management, and account management has been instrumental in driving ESG’s growth trajectory. His ability to marry innovative ideas with data-driven best practices allows him to make informed decisions that enhance customer satisfaction and retention. As a big-picture thinker, he continuously evaluates the competitive landscape, positioning ESG as a leader in the customer success domain. With a commitment to excellence and a passion for developing talent, Michael Harnum is dedicated to steering ESG toward a future of sustained success and industry leadership.
Chief Executive Officer at ESG (Customer Success as a Service®️) in August 2016 to Present
Executive Vice President at ServiceSource in May 2011 to July 2016
Sr. Vice President, GM, Systems Integrator Alliance Program at CenturyLink in December 2004 to May 2011
Sr. Director Channel Marketing at CenturyLink in May 2001 to November 2004
Director Field Marketing at CenturyLink in June 1998 to May 2001
Regional Manager, Internet Solutions Team at MCI in May 1996 to May 1998
Branch Marketing Manager at MCI in January 1995 to April 1996
Sales Manager at MCI in December 1993 to December 1994
National Account Manager at MCI in June 1988 to November 1993
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Decision-Making
Talent Development
Startups
Performance Management
Exceeding Quotas
Communication
Team Management
Fundraising
Team Leadership
Board of Directors
Market Planning
Business Management
Marketing Strategy
Business Relationship Management
Sales Management
Customer Experience
Outsourcing Management
Strategic Planning
Outsourcing
P&L Management
Sales Support
Managed Services
Customer Relations
Account Management
Forecasting
Cloud Computing
Negotiation
SaaS
Business Strategy
Contract Negotiation
Sales Operations
Leadership
Customer Service
Go-to-market Strategy
Business Alliances
Product Management
Sales
Product Marketing
New Business Development
Telecommunications
Business Development
Sales Process
Marketing Management
Strategy
Direct Sales
Solution Selling
Salesforce.com
Strategic Partnerships
Software as a Service (SaaS)
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Discover more about ESG (Customer Success as a Service®️)What is Michael Harnum email address?
Email Michael Harnum at [email protected]. This email is the most updated Michael Harnum email found in 2026.
What is Michael Harnum phone number?
Michael Harnum phone number is +13039463435 and +15135456633.
How to contact Michael Harnum?
To contact Michael Harnum send an email to [email protected]. If you want to call Michael Harnum try calling on +13039463435 and +15135456633. (updated on October 31, 2024)
What company does Michael Harnum work for?
Michael Harnum works for ESG (Customer Success as a Service®️)
What is Michael Harnum's role at ESG (Customer Success as a Service®️)?
Michael Harnum is Chief Executive Officer
What industry does Michael Harnum work in?
Michael Harnum works in the Business Consulting And Services industry.
Michael Harnum Email Addresses
Michael Harnum Phone Numbers
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