ESG (Customer Success as a Service®️)

ESG delivers Customer Success as a Service (CSaaS™).We build and support customized programs that extend, optimize, and grow your Customer Success organization.We will partner closely on your Customer Success strategies and help execute on those strategies by delivering processes, technology solutions, thought leadership, consultation, marketing and digital communication services, unique insights, and exceptional experiences directly to your customers.Our programs include our Virtual Customer Success Managers (vCSMs) that will extend your customer coverage by reaching out to your end users, complementing your internal resources and strategy as a critical part driving results for your organization.Our process-driven formula is built on our unparalleled experience helping clients realize maximum value. How do we do it? By turning deep insights into successful customer lifecycle management strategies. From onboarding and building awareness through usage, value realization, and advocacy, our results-driven approach impacts every stage of the customer lifecycle.