Michael B
Senior Director, HR Service Delivery Americas at Boston Scientific | Northborough, Massachusetts, United States
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As the Senior Director of HR Service Delivery for the Americas at Boston Scientific, Michael B. plays a pivotal role in shaping the employee experience through strategic HR initiatives and operational excellence. With a focus on optimizing service center operations, he leads a diverse team that includes 13 captive full-time employees and approximately 90 offshore agents across multiple global locations, including Kochi, India; Grenada, Spain; Dalian, China; and Buenos Aires, Argentina. Michael's extensive expertise in third-party vendor management and business process outsourcing (BPO) allows him to effectively streamline HR transactions and enhance service delivery across the organization.
Michael is currently spearheading key projects aimed at improving employee lifecycle management, ensuring that HR services are not only efficient but also aligned with Boston Scientific's corporate culture and values. His proficiency in tools such as Salesforce.com and SAP BI enables him to leverage data-driven insights for continuous improvement in HR operations. By implementing innovative business strategies and program management practices, Michael is committed to driving excellence in HR service delivery, ultimately contributing to the overall success of the organization.
In addition to his operational responsibilities, Michael is passionate about fostering a collaborative team environment that encourages professional growth and development. His leadership style emphasizes open communication and strategic alignment, ensuring that his team is well-equipped to meet the evolving needs of the business. As a result, Michael B. is not only enhancing the efficiency of HR services but also playing a crucial role in cultivating a positive workplace culture that empowers employees at all levels.
Senior Director, HR Service Delivery Americas at Boston Scientific in January 2024 to Present
Vice President, Global HR Service Delivery at Boston Scientific in February 2025 to Present
Senior Director HR Operations & Systems at Exact Sciences in November 2022 to December 2023
Director, HR Service Delivery, Americas at Boston Scientific in September 2020 to November 2022
Senior Manager, HR Operations at Boston Scientific in March 2018 to September 2020
Manager I, Project; Global Business Services at Boston Scientific in May 2016 to March 2018
Manager, HR Programs at SimpliVity Corporation in November 2015 to May 2016
Global Business Services, Global Service Lead, HR Shared Services at EMC in July 2015 to November 2015
Global Business Services, HR Business Partner at EMC in August 2014 to July 2015
Global Business Services, New Business Development, Principal Program/Project Manager at EMC in September 2013 to August 2014
Global Business Services, New Business Development, Senior Program/Project Manager at EMC in April 2013 to September 2013
Global Business Services, Service Infrastructure Program Manager at EMC in October 2010 to April 2013
Global Product Operations, Production Supervisor at EMC in May 2004 to October 2010
Global Product Operations, Technical Group Lead at EMC in July 1998 to May 2004
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Budgeting
Third-Party Vendor Management
Vendor Contracts
Service Delivery
Six Sigma
Lean Manufacturing
Microsoft Excel
Salesforce.com
SAP BI
Business Continuity Planning
Program Management
Service Infrastructure
Capacity Planning
Process Improvement
Business Analysis
SAP
Business Process
Cross-functional Team Leadership
Operations Management
Project Management
Strategy
Management
Leadership
Vendor Management
Performance Management
Business Process Improvement
Training
Human Resources
Human Resources Information Systems (HRIS)
Personnel Management
Contract Negotiation
Third Party Vendor Management
SAP Products
HR Transformation
Process Engineering
Business Process Outsourcing (BPO)
Employee Data Management
Business Continuity
Customer Service
Microsoft Office
Project Management Office (PMO)
Business Strategy
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Discover more about Boston ScientificWhat is Michael B email address?
Email Michael B at [email protected]. This email is the most updated Michael B email found in 2026.
How to contact Michael B?
To contact Michael B send an email to [email protected]. (updated on September 13, 2024)
What company does Michael B work for?
Michael B works for Boston Scientific
What is Michael B's role at Boston Scientific?
Michael B is Senior Director, HR Service Delivery Americas
What is Michael B's Phone Number?
Michael B's phone (413) ***-*284
What industry does Michael B work in?
Michael B works in the Biotechnology Research industry.
Michael B Email Addresses
Michael B Phone Numbers
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