Melissa Cross

Q: What is Melissa Cross email address?

Email Melissa Cross at melissa.cross@changehealthcare.com. This email is the most updated Melissa Cross email found in 2026.

Q: How to contact Melissa Cross?

To contact Melissa Cross send an email to melissa.cross@changehealthcare.com. If you want to call Melissa Cross try calling on +16107831571. (updated on September 13, 2024)

Senior Director of Value Management / Customer Success at Optum | Phoenixville, Pennsylvania, United States

About Melissa Cross

As the Director of Customer Success at Optum, Melissa Cross plays a pivotal role in driving the success of the Decision Analytics business through her leadership and expertise in risk analytics and quality improvement initiatives. With a strong focus on implementing and supporting key products such as HEDIS and value-based payment solutions, Melissa leads a dedicated team of Customer Success Managers who are instrumental in delivering measurable outcomes for clients. Her proactive approach to problem-solving and her ability to motivate team members at all levels ensure that projects are completed successfully and efficiently.

One of Melissa's key projects involves the rollout of a sophisticated SaaS-based risk adjustment solution designed to enhance diagnosis coding accuracy, streamline billing workflows, and close risk gaps for healthcare organizations. By leveraging her extensive knowledge in cloud computing, electronic medical records (EMR), and integration processes, she effectively guides her team in optimizing service delivery and enhancing customer satisfaction. Her expertise in SQL and HL7 standards further enables her to navigate complex data environments, ensuring that clients receive the insights they need to make informed decisions.

Melissa's commitment to business process improvement and her innovative mindset have positioned her as a trusted advisor within the industry. Her ability to foster collaboration and build strong relationships with stakeholders not only enhances the customer experience but also drives the overall success of Optum's initiatives. Through her leadership, Melissa Cross continues to make a significant impact in the healthcare analytics space, empowering organizations to achieve their goals and improve patient outcomes.

Melissa Cross Work

Senior Director of Value Management / Customer Success at Optum in June 2020 to Present

Director, Client Services at Change Healthcare in July 2014 to May 2020

Director, McKesson Strategic Supply Sourcing Customer Services at McKesson in October 2013 to July 2014

Melissa Cross Skills

Product Launch

Services Operations

Project/Program Management

About Melissa Cross's Current Company

Optum

Discover more about Optum

Frequently Asked Questions about Melissa Cross

What is Melissa Cross email address?

Email Melissa Cross at [email protected]. This email is the most updated Melissa Cross email found in 2026.

What is Melissa Cross phone number?

Melissa Cross phone number is +16107831571.

How to contact Melissa Cross?

To contact Melissa Cross send an email to [email protected]. If you want to call Melissa Cross try calling on +16107831571. (updated on September 13, 2024)

What company does Melissa Cross work for?

Melissa Cross works for Optum

What is Melissa Cross's role at Optum?

Melissa Cross is Senior Director of Value Management / Customer Success

What industry does Melissa Cross work in?

Melissa Cross works in the Hospitals And Health Care industry.