Matthew Schinker
Senior Director Customer Care at GA Foods | Tampa, Florida, United States
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Matthew Schinker serves as the Senior Director of Customer Care at GA Foods, where he leverages over 15 years of extensive experience in the contact center customer service sector to drive service excellence and operational efficiency. In his current role, Matthew leads a dynamic team of over 200 professionals across multiple sites, focusing on enhancing customer experiences and ensuring that the organization's mission—Nourishment. Delivered.—is met with unwavering commitment. His expertise in vendor management and quality systems management has been instrumental in achieving key performance indicators (KPIs) and service level agreements (SLAs) that align with both internal and external customer expectations.
Matthew is deeply passionate about fostering a culture of continuous improvement and innovation within the customer care domain. He is currently spearheading several key projects aimed at optimizing workforce planning and enhancing customer relationship management (CRM) systems, which are critical in a rapidly evolving healthcare landscape. His strategic insights not only improve operational workflows but also enhance user experience (UX), ensuring that GA Foods remains a trusted partner in delivering essential nourishment to communities in need.
In addition to his operational responsibilities, Matthew actively engages in community outreach initiatives, reinforcing GA Foods' commitment to social responsibility. His strong organizational skills and business strategy acumen enable him to present compelling insights that drive decision-making at the executive level. As a leader, Matthew is dedicated to mentoring his team, fostering an environment where every member is empowered to contribute to the overarching goal of delivering compassionate and efficient service to those who rely on GA Foods for their nutritional needs.
Senior Director Customer Care at GA Foods in May 2023 to Present
Director of Customer Care at GA Foods in November 2022 to May 2023
Sr. Manager of Member Engagement at Florida Blue in January 2021 to January 2022
Director of Customer Care at Ashley Furniture Industries in January 2020 to January 2021
Customer Service Manager/Site Leader at UnitedHealth Group in January 2018 to January 2020
Manager of Customer Service at UnitedHealth Group in January 2014 to January 2018
Supervisor/Lead Customer Service at UnitedHealth Group in January 2008 to January 2014
Customer Care Representative at Wausau Benefits/Fiserv Health in January 2003 to January 2005
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Director level
Presentation Skills
Customer Relationship Management (CRM)
Change Management
Customer Service Management
Long-term Vision
Customer Experience
Business Insights
Microsoft Office
Management
Microsoft Excel
Microsoft Word
Research
PowerPoint
Sales
Leadership
Training
Photoshop
Healthcare
Customer Service
Team Building
Public Speaking
Strategic Planning
Business Process Improvement
Time Management
Team Leadership
Contact Center Management
Contact Center Technology
IVR
Program Management
C-Level Relationships
Interpersonal Skills
Communication
Community Outreach
Organizational Leadership
Organization Skills
Call Routing
Analytical Skills
Strategic Leadership
Business Strategy
Presentations
People Management
Creative Problem Solving
Innovation
User Experience (UX)
Quality Assurance
Project Management
Operations Management
Process Improvement
Executive Leadership
Social Influence
Corporate Finance
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Discover more about GA FoodsWhat is Matthew Schinker email address?
Email Matthew Schinker at [email protected]. This email is the most updated Matthew Schinker email found in 2026.
What is Matthew Schinker phone number?
Matthew Schinker phone number is +16087381102.
How to contact Matthew Schinker?
To contact Matthew Schinker send an email to [email protected]. If you want to call Matthew Schinker try calling on +16087381102. (updated on October 30, 2024)
What company does Matthew Schinker work for?
Matthew Schinker works for GA Foods
What is Matthew Schinker's role at GA Foods?
Matthew Schinker is Senior Director Customer Care
What industry does Matthew Schinker work in?
Matthew Schinker works in the Food And Beverage Services industry.
Matthew Schinker Email Addresses
Matthew Schinker Phone Numbers
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