Matt Lawson
Director of Product Success at Copia Automation | Roswell, Georgia, United States
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As the Director of Product Success at Copia Automation, Matt Lawson brings a wealth of experience in customer and product management, with a strong focus on ensuring that clients derive maximum value from their investments. In his current role, Matt is dedicated to enhancing customer satisfaction and success through a comprehensive approach that encompasses onboarding, training, and ongoing support. Leading the onboarding team, he plays a pivotal role in guiding customers through the initial implementation of Copia's innovative automation solutions, ensuring that they are equipped with the knowledge and tools necessary for effective use.
Matt's expertise in customer success management (CSM) and customer engineering allows him to bridge the gap between product capabilities and customer needs, facilitating seamless integration and adoption across various levels and sites. His background in operations management and supply chain processes further enhances his ability to identify and solve complex challenges that customers face, ultimately driving business process improvement and operational efficiency.
Under his leadership, key projects at Copia Automation focus on optimizing the customer journey, from initial contact through to expansion and technical support. By leveraging his skills in project management and team leadership, Matt fosters a collaborative environment that empowers his team to deliver exceptional customer experiences. His commitment to continuous improvement and customer-centric solutions positions Copia Automation as a leader in the industry, ensuring that clients not only succeed but thrive in their automation endeavors.
Director of Product Success at Copia Automation in January 2024 to Present
Director of Product at Copia Automation in January 2022 to January 2024
Director of Technical Operations at MDT Software in November 2004 to January 2022
Supply Chain Manager / Member of Tech Staff at OFS (Lucent Technologies) in January 2002 to January 2004
Project Manager at Wonderware by Schneider Electric in January 2002 to September 2002
IT Process Manager / Manufacturing Engineer I, II at The Timken Company (Torrington) in January 1999 to January 2002
Electrical Engineer at Sealed Air Corporation (Cryovac) in January 1995 to January 2000
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Account Management
Cross-team Collaboration
Technology Adoption
CSM
Web Conferencing
Customer Engineering
Voice of the Customer
C-Level
Post-Sales
Procedural Documentation
Field Service Management
Technical writer
Documentation
Program Management
Training Delivery
Software Implementation
Product Planning
Oral Communication
Requirements Gathering
Agile Methodologies
Project Planning
Software Project Management
Data Analysis
Customer Success
Manufacturing
Software
Supply Chain
Automation
Integration
Software Development
Lean Manufacturing
Product Management
Continuous Improvement
Process Improvement
Project Management
Engineering
Product Development
Operations Management
Enterprise Software
Team Leadership
Wonderware
Troubleshooting
Process Control
Technical Writing
Software Documentation
Leadership
Management
Training
Microsoft Office
Editing
Content Management
Microsoft Excel
Customer Experience
Communication
Customer Service
Customer Support
HTML
Supply Chain Management
Business Process Improvement
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Discover more about Copia AutomationWhat is Matt Lawson email address?
Email Matt Lawson at [email protected] and [email protected]. This email is the most updated Matt Lawson email found in 2026.
What is Matt Lawson phone number?
Matt Lawson phone number is +17022173905 and +12022773023.
How to contact Matt Lawson?
To contact Matt Lawson send an email to [email protected] or [email protected]. If you want to call Matt Lawson try calling on +17022173905 and +12022773023.
What company does Matt Lawson work for?
Matt Lawson works for Copia Automation
What is Matt Lawson's role at Copia Automation?
Matt Lawson is Director of Product Success
What industry does Matt Lawson work in?
Matt Lawson works in the Automation Machinery Manufacturing industry.
Matt Lawson Email Addresses
Matt Lawson Phone Numbers
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