Mark Mccollum

Vice President of the Midwest Region at ACE Cash Express | Medina, Ohio, United States

About Mark Mccollum

Mark McCollum serves as the Vice President of the Midwest Region at ACE Cash Express, where he plays a pivotal role in overseeing the operational success of 41 financial locations across Ohio and Pittsburgh. With over 26 years of multi-unit operations experience, Mark has honed his expertise in sales management, employee relations, and team building, allowing him to foster a winning culture that drives sustained growth in an ever-evolving financial services landscape.

In his current role, Mark is not only responsible for the day-to-day operations of these locations but also for strategic initiatives aimed at enhancing customer experience and operational efficiency. His analytical skills enable him to dissect income statements and P&L reports, providing insights that inform decision-making and drive profitability. Mark is passionate about training and developing his team, ensuring that each member is equipped with the skills necessary to excel in their roles. By actively listening to both employees and customers, he cultivates an environment of open communication and trust, which is essential for maintaining high morale and employee engagement.

Key projects under Mark's leadership include the implementation of innovative training programs designed to elevate service standards and improve customer satisfaction. Additionally, he has spearheaded initiatives to enhance credit assessment processes, ensuring that ACE Cash Express remains a trusted financial partner in the communities it serves. Mark’s commitment to excellence and his strategic vision continue to position ACE Cash Express as a leader in the financial services industry, making a significant impact on the lives of customers and employees alike.

Mark Mccollum Work