Mario Santos
Principal Customer Success Manager at Ellucian | Hollywood, Florida, United States
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Mario Santos is a seasoned IT education consulting professional with over 20 years of experience, currently serving as a Principal Customer Success Manager at Ellucian. In this pivotal role, he manages a diverse portfolio of strategic accounts, boasting an annual recurring revenue (ARR) of over $19 million. His expertise lies in functional business process analysis and redesign, particularly within the realm of ERP systems for education. Mario's focus on financial aid, accounts receivables, and registration processes has positioned him as a key player in driving value for educational institutions navigating complex software implementations.
At Ellucian, Mario leads high-impact projects that not only enhance operational efficiency but also foster long-term relationships with clients. He consistently identifies and capitalizes on opportunities for footprint expansion, generating an impressive annual revenue of over $3 million. His proactive approach in identifying risks and issues allows him to engage in effective mitigating strategies, ensuring that customers realize the full value of their investments. With a strong foundation in change management, Mario excels in needs assessment and integration services, guiding institutions through the intricacies of software project management.
Mario’s skill set is robust, encompassing ERP systems, SQL, PL/SQL, and strategic leadership. His ability to analyze requirements and implement tailored solutions has made him a trusted advisor in the education sector. As he continues to drive success for his clients, Mario remains committed to leveraging his extensive experience to navigate the evolving landscape of educational technology, ensuring that institutions are well-equipped to meet their goals and enhance student outcomes.
Principal Customer Success Manager at Ellucian in July 2015 to Present
Engagement and Transition Manager at Ellucian in January 2013 to July 2015
Senior System Consultant at Ellucian in April 2005 to January 2013
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ERP
Integration
Software Implementation
Business Analysis
Business Intelligence
Banners
Business Process
SQL
Microsoft SQL Server
Software Project Management
Oracle
Business Process Improvement
Requirements Analysis
PL/SQL
Strategy
Leadership
Strategic Thinking
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Discover more about EllucianWhat is Mario Santos email address?
Email Mario Santos at [email protected]. This email is the most updated Mario Santos email found in 2026.
What is Mario Santos phone number?
Mario Santos phone number is +19738481881.
How to contact Mario Santos?
To contact Mario Santos send an email to [email protected]. If you want to call Mario Santos try calling on +19738481881. (updated on September 13, 2024)
What company does Mario Santos work for?
Mario Santos works for Ellucian
What is Mario Santos's role at Ellucian?
Mario Santos is Principal Customer Success Manager
What industry does Mario Santos work in?
Mario Santos works in the Higher Education industry.
Mario Santos Email Addresses
Mario Santos Phone Numbers
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