Marc Hillman
Senior Director of Workforce Management at Maximus | Walkersville, Maryland, United States
Engage
candidates 10x faster
Enjoy unlimited access and discover candidates outside of LinkedIn
Trusted by 1.4M users from 76% of Fortune 500 companies
The most accurate data ever
CCPA Compliant
GDPR Compliant
150M
Personal Emails
200M
Work Emails
100M
Direct Dials
250M
Professional Profiles
40M
Company Profiles
Find anyone, anywhere
with ContactOut
today
Making remote or global hires?
Connecting
with key decision-makers? We can help.
- 40 emails / month
- 3 phone numbers / month
- Works on standard LinkedIn only
-
Work emails, personal emails,
mobile numbers
No credit card required
As the Senior Director of Workforce Management at Maximus, Marc Hillman leverages over 20 years of extensive experience in the contact center industry to drive operational excellence and enhance customer satisfaction. His current role involves overseeing the Federal Student Aid contact center contract, where he is instrumental in recommending strategic operational improvements aimed at boosting profitability and elevating service levels. Marc’s expertise in capacity planning and resource allocation is crucial as he develops comprehensive staffing plans for a workforce of over 400 contact center agents. By collaborating closely with departments such as Recruiting, Finance, Training, and Operations, he ensures that staffing aligns with business needs while maintaining high standards of service delivery.
Marc is particularly adept at cross-utilizing workforce management resources, which has led to a significant increase in operational efficiency—reportedly by 30%. His analytical skills allow him to dissect operational metrics and implement data-driven strategies that enhance the caller experience. Additionally, Marc excels in presenting complex ideas and recommendations to company executives and government clients, ensuring that all stakeholders are aligned with the strategic vision for the contact center.
His proficiency in contact center technology, service-level agreements (SLA), and vendor management further solidifies his role as a leader in the industry. Marc’s commitment to employee training and development fosters a culture of continuous improvement, empowering his team to deliver exceptional customer experiences. As he navigates the evolving landscape of business process outsourcing (BPO), Marc remains focused on innovative solutions that not only meet but exceed client expectations.
Senior Director of Workforce Management at Maximus in February 2022 to Present
Project Manager at Tactis in January 2022 to February 2022
Vice President of Workforce Optimization at Tactis in August 2016 to February 2021
Senior Director of Workforce Management at Blackboard Student Services BPO in May 2011 to August 2016
See more
See less
Contact Center Technology
Service-Level Agreements (SLA)
Capacity Planning
Analytical Skills
Presentations
Problem Solving
Presentation Skills
Financial Performance
Key Performance Indicators
Creative Problem Solving
Staffing Plans
Communication
Workforce Management
Customer Experience
Avaya
BPO
Call Center
Telephony
Customer Retention
Team Leadership
Operational Analysis
Customer Satisfaction
Business Process Improvement
Leadership
Contact Centers
Call Centers
Business Development
Team Building
Cross-functional Team Leadership
Process Improvement
Outsourcing
Strategic Planning
Strategy
Program Management
Management
Vendor Management
Change Management
Telecommunications
Quality Assurance
Professional Services
IVR
Budgets
Employee Training
Business Planning
Operations Management
Training
Call Center Development
Performance Management
Analytics
Workforce Planning
See more
See less
Discover more about MaximusWhat is Marc Hillman email address?
Email Marc Hillman at [email protected] and [email protected]. This email is the most updated Marc Hillman email found in 2026.
What is Marc Hillman phone number?
Marc Hillman phone number is +13015148889 and +13018456399.
How to contact Marc Hillman?
To contact Marc Hillman send an email to [email protected] or [email protected]. If you want to call Marc Hillman try calling on +13015148889 and +13018456399. (updated on September 13, 2024)
What is Marc Hillman net worth?
Marc Hillman has an estimated net worth of $750,000 to $999,999
What company does Marc Hillman work for?
Marc Hillman works for Maximus
What is Marc Hillman's role at Maximus?
Marc Hillman is Senior Director of Workforce Management
What industry does Marc Hillman work in?
Marc Hillman works in the Government Relations Services industry.
Marc Hillman Email Addresses
Marc Hillman Phone Numbers
looking for?
Find personal and work emails for over 250M professionals.
People like Marc Hillman
Owner at Idea International Enterprises
Vice President at Fidelity Investments
Founder, Business Communications and Nonfiction Book Publishing at Stellar Communications Houston, LLC
IT Technical Director at USAA
Environmental Engineer at Gwin Dobson & Foreman, Inc.
Manager, D2C Tech Ops Schedules at Peacock
Design/Construction Project Manager Supply Chain Management at Harbor Freight Tools
Sales Enablement Program Lead at Silicon Valley Bank
Business Development Manager at ENGIE Resources
Fleet Systems Manager at The Davey Tree Expert Company
Paralegal at Fleischer, Flesicher & Suglia, P.C.
Product Manager, NFL at Fanatics
Personal trainer/ owner/operator at Strategic Personal Training Service llc
Sr. Director of Professional Education and Society Engagement at Nevro
Director Asset Management at TIAA
Director of Strategy at Vital Farms
Vice President, Aramark Facilities Management at Aramark Facilities Management
Solutions Supervisor - Agency123 at McDonald's
Marketing Manager at MotionUSA
Staff Relations Manager at ChildServe
Sr. Technical Program Manager at Amazon Web Services (AWS)
Director of Special Projects, ASU LightWorks at Arizona State University
Sr.System Engineer at Siemens Industry US
Show more
Show less