Marc Caparros
Digital Product Design Director at CaixaBank | Greater Barcelona Metropolitan Area
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Marc Caparros serves as the Digital Product Design Director at CaixaBank, where he leverages over a decade of experience in digital product leadership to drive innovation and enhance user experiences across the bank's digital platforms. With a strategic vision rooted in both business and technology consultancy, Marc has successfully transformed CaixaBank's digital product design practice, expanding his team from a modest group of three to an impressive sixty professionals. This diverse team includes researchers, UX and UI designers, copywriters, and accessibility experts, all working collaboratively to foster a user-centered design culture.
Under Marc's leadership, CaixaBank has embraced a robust user feedback loop, integrating insights from 20,000 annual users through an award-winning 500m² research center. This commitment to understanding customer needs has not only led to the development of innovative digital solutions but has also significantly enhanced customer satisfaction and engagement. Marc's emphasis on agile methodologies and design thinking has positioned CaixaBank as a leader in the banking sector, ensuring that the user experience remains at the forefront of product development.
Marc's expertise in user experience testing, content strategy, and multidisciplinary team leadership has been instrumental in maintaining an employee turnover rate below 5%, reflecting a strong team culture and high levels of employee satisfaction. His ability to navigate the complexities of digital transformation in the banking industry, combined with his passion for creating accessible and user-friendly products, makes him a pivotal figure in CaixaBank's ongoing journey towards digital excellence.
Digital Product Design Director at CaixaBank in July 2013 to Present
Engagement Team Manager at RACC in September 2007 to June 2013
Business Consultant at ALG in February 2005 to September 2007
Information Systems Consultant at Accenture in September 2003 to February 2005
Digital Quality Manager at Generalitat de Catalunya in June 2001 to September 2003
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ESADE Business School, Máster
Australian Graduate School of Management, MBA (Exchange program)
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Liderazgo de diseño
Diseño centrado en el usuario
Diseño de productos
Prueba de usabilidad
Agile Methodologies
Business Analysis
User Interface Design
Design Research
Design Thinking
User Experience (UX)
User Experience Design (UED)
User-centered Design
User Experience Testing
Research
Digital Strategy
Content Strategy
Strategic Thinking
Metodologías ágiles
Business Planning
Business Development
Start-ups
Business Strategy
Estrategia empresarial
Team Management
Strategy
Team Leadership
Plan de negocio
Analysis
Market Research
Marketing Strategy
Liderazgo de equipos
Macro Analysis
Management Consulting
Administración y dirección de empresas
Gestión de proyectos
Dirección y desarrollo de equipos de trabajo
Consultoría
Change Management
Desarrollo empresarial
Recruiting
Cambio organizacional
E-commerce
Estrategia de mercadotecnia
Event Management
Estrategia digital
Análisis financiero
Aptitudes de organización
Banca
Liderazgo de equipos multidisciplinarios
Experiencia de usuario
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Discover more about CaixaBankWhat is Marc Caparros email address?
Email Marc Caparros at [email protected] and [email protected]. This email is the most updated Marc Caparros's email found in 2026.
What is Marc Caparros phone number?
Marc Caparros phone number is +39.34649471452.
How to contact Marc Caparros?
To contact Marc Caparros send an email to [email protected] or [email protected]. If you want to call Marc Caparros try calling on +39.34649471452. (updated on April 17, 2024)
What company does Marc Caparros work for?
Marc Caparros works for CaixaBank
What is Marc Caparros's role at CaixaBank?
Marc Caparros is Digital Product Design Director
What industry does Marc Caparros work in?
Marc Caparros works in the Banking industry.
Marc Caparros Email Addresses
Marc Caparros Phone Numbers
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