Leon Mccormick
Senior Director of Customer Support & Experience at Meta | New York, New York, United States
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Leon McCormick serves as the Senior Director of Customer Support & Experience at Meta, where he plays a pivotal role in shaping the company's global customer engagement strategy. With a wealth of experience in both US and international markets, Leon is recognized for his ability to tackle complex C-suite level challenges, driving transformative solutions that enhance customer satisfaction and operational efficiency. His current responsibilities encompass overseeing agent support for a diverse range of stakeholders, including advertisers, commerce sellers, and payment systems, ensuring that all interactions are seamless and customer-centric.
Leon’s expertise in journey design and customer experience strategy is instrumental in developing innovative solutions that meet the evolving needs of Meta's users. He has spearheaded key projects that leverage Lean process improvement methodologies, Robotics Process Automation (RPA), and AI technologies to streamline operations and enhance service delivery. By implementing these advanced strategies, Leon not only improves the efficiency of customer support operations but also cultivates a culture of continuous improvement within his team.
His background in offshoring and supply chain management further enriches his approach to customer support, allowing him to optimize resources and deliver consistent, high-quality service across global markets. Leon’s strategic vision is complemented by his skills in program management and risk management, which enable him to navigate the complexities of mergers and acquisitions while ensuring that customer experience remains a top priority. As a transformation executive, Leon McCormick continues to drive Meta's commitment to excellence in customer support and experience, positioning the company as a leader in the digital landscape.
Senior Director of Customer Support & Experience at Meta in May 2023 to Present
Senior Director of Customer Experience Operations at Meta in January 2022 to September 2023
Managing Director, Head of Customer Experience & Service Excellence for North American Consumer Bank at Citi in May 2020 to January 2022
Managing Director, Head of Service Excellence & Global Head of CitiLean & Smart Automation at Citi in February 2019 to May 2020
Managing Director, Global Head of CitiLean & Smart Automation at Citi in January 2016 to January 2019
Managing Director, Global Head of CitiLean & APAC Head of Productivity at Citi in January 2013 to January 2016
Director, Asia Head of Productivity & Re-engineering at Citi in January 2011 to January 2013
Principal at Independent Consultant in January 2010 to December 2010
Program Director, People Transformation (Merger Team) at Westpac in January 2008 to January 2009
Head of Strategy, Operations & Improvement, Group People at Westpac in January 2008 to January 2008
Senior Manager, Strategy & Improvement, Group People at Westpac in January 2007 to January 2008
Senior Manager, Strategic Sourcing at Westpac in January 2006 to January 2007
Senior Manager, Strategic Investment Performance, Group Finance at Westpac in January 2005 to January 2006
Senior Portfolio Manager, Central Program Office, Group Strategy at Westpac in January 2003 to January 2005
Project Manager, eBusiness at Colonial First State (part of Commonwealth Bank of Australia) in January 2002 to December 2003
Business Analyst at AT Kearney in January 2000 to December 2001
Business Analyst at Macquarie Group in January 1998 to January 2000
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Outsourcing
Offshoring
Team Building
Supply Chain Management
Business Transformation
Lean Transformation
Business Process Re-engineering
HR Transformation
Productivity
Strategy
Process Improvement
Management Consulting
IT Strategy
Program Management
Mergers & Acquisitions
Risk Management
Management
PMO
Business Analysis
Business Process Improvement
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Discover more about MetaWhat is Leon Mccormick email address?
Email Leon Mccormick at [email protected]. This email is the most updated Leon Mccormick email found in 2026.
What is Leon Mccormick phone number?
Leon Mccormick phone number is +12128161013.
How to contact Leon Mccormick?
To contact Leon Mccormick send an email to [email protected]. If you want to call Leon Mccormick try calling on +12128161013. (updated on October 30, 2024)
What company does Leon Mccormick work for?
Leon Mccormick works for Meta
What is Leon Mccormick's role at Meta?
Leon Mccormick is Senior Director of Customer Support & Experience
What industry does Leon Mccormick work in?
Leon Mccormick works in the Software Development industry.
Leon Mccormick Email Addresses
Leon Mccormick Phone Numbers
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