Image of Lei Liu

Lei Liu

Senior Software Consultant

Manager, Sales Engineering at Twilio Inc.

New York, New York

Section title

Lei Liu's Email Addresses & Phone Numbers

Lei Liu's Work Experience

xMatters, inc

Senior Software Consultant

March 2011 to Present

Column Technologies

Senior Remedy Software Consultant

January 2008 to March 2011

UPS

Database Developer

September 2007 to January 2008

Lei Liu's Education

University of North Carolina at Charlotte

Master of Science Software and Information System

2005 to 2007

Harbin Institute of Technologies

Bachelor of Science Electrical and Electronics Engineering

2000 to 2004

About Lei Liu's Current Company

xMatters, inc

Responsible for the deployment of xMatters relevance engines. Facilitate the process design and deployment components of a consulting engagement from beginning to end, resulting in a functioning implementation and a satisfied client. Plan, manage, and deliver day-to-day consulting work on-time and within scope. Analyze client technology and operational systems and work with them to optimally incorporate and...

About Lei Liu

📖 Summary

Senior Software Consultant @ Responsible for the deployment of xMatters relevance engines. Facilitate the process design and deployment components of a consulting engagement from beginning to end, resulting in a functioning implementation and a satisfied client. Plan, manage, and deliver day-to-day consulting work on-time and within scope. Analyze client technology and operational systems and work with them to optimally incorporate and deploy the xMatters relevance engine technology platform. Analyze and identify the areas of an organization where its teams and customers need access to information, choices, and contacts, as well as the systems in which key information is located. Determine and implement the technical solution, including architecture design, that best meets the customer's needs. Maintain technical Subject Matter Expertise on the full suite of xMatters products. From March 2011 to Present (4 years 10 months) Senior Remedy Software Consultant @ Consult with end users to determine their needs and develop BMC Remedy application solutions to meet those needs. Analyze and modify those solutions to determine if there are any conflicts and to maximize network operation efficiency. Coordinate the development of Remedy solutions for databases. Write, test, and deploy those application solutions. Write proposals and provide sales and presales assistance by demonstrating those Remedy solutions. Manage the planning and implementing of integrations of those solutions with Oracle or SQL database back end, develop within the Remedy Action Request System operating in UNIX, Linux, Java, Web Service and .NET environments. Finally, use knowledge of ITIL framework, Altris Business Impact, and BMC modules including: Atrim CMDB, Tideway Discovery, Service Desk, Knowledge Management, Change Management, Service Level Management, Case Management and CRM, to perform above duties. From January 2008 to March 2011 (3 years 3 months) Database Developer @ Develop and maintain UPS's regional office database reporting tool. From September 2007 to January 2008 (5 months) Master of Science, Software and Information System @ University of North Carolina at Charlotte From 2005 to 2007 Bachelor of Science, Electrical and Electronics Engineering @ Harbin Institute of Technologies From 2000 to 2004 Lei Liu is skilled in: BMC Remedy, Software Project Management, ITIL v3 Foundations Certified, JavaScript, Java, Software Consulting, ITIL Process Implementation, Databases, Database Systems, IBM Tivoli, HP Service Manager, Cloud Computing, BMC Control-M, CA Autosys, Service-Now


Lei Liu’s Personal Email Address, Business Email, and Phone Number

are curated by ContactOut on this page.

Frequently Asked Questions about Lei Liu

What company does Lei Liu work for?

Lei Liu works for xMatters, inc


What is Lei Liu's role at xMatters, inc?

Lei Liu is Senior Software Consultant


What is Lei Liu's personal email address?

Lei Liu's personal email address is l****[email protected]


What is Lei Liu's business email address?

Lei Liu's business email addresses are not available


What is Lei Liu's Phone Number?

Lei Liu's phone (212) ***-*382


What industry does Lei Liu work in?

Lei Liu works in the Computer Software industry.


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Extraversion (E), Intuition (N), Feeling (F), Judging (J)

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