Specialties:
Strategy & Planning
Leadership
Productivity Improvement
Continuous Delivery
Agile Development
Technology Integration
Product Development
Business Process Design and Implementation
IT Release Management
Negotiations & Relations
Platform Services and DevOps Manager at Thomas Cook Group @ • Overseeing the implementation and on-going management of the public cloud ecosystem;
• Strategizing the Improvements and implementation of Continuous Delivery across multiple program areas;
• Building Continuous Delivery Culture across the Business;
• Continually reviewing and improving the delivery of infrastructure automation systems;
• Collaboratively working with stakeholders and Technical teams to ensure we deliver highly available and scalable solutions;
• Introduced automated test phases within the deployment pipeline to ensure better quality of release;
• Introduced kanban to the team to ensure work was quantitative;
• Built common environments from the start of Development till the deployment to ensure consistency;
• Looking at the future to ensure we use the most cost effective solutions; From November 2014 to Present (1 year 2 months) London, United KingdomRelease Manager & Scrum Master @ • Aligned development team sprints to enable better management and planning of dependencies;
• Introduced test phases to the deployment plan to ensure better quality of release;
• Advised business groups in how Agile sprints work and how to best achieve longer term gains, by adhering to sprint rules and agile philosophies;
• Managed the integration of three different markets to one common shared code base and therefore the requirements and processes for a collective signoff;
• Manage an off shore third party deployment team;
• Created a knowledge base of processes and guidelines for achieving a deliverable product;
• Introduced NFR (Non Functional Requirements) into the development and Implementation processes;
• Introduced a shared calendar so everyone could see when releases were occurring to avoid hardware maintenance conflicts;
• Successfully managed the rebranding and major feature enrichment of over 30 websites over one release cycle and deployment;
• Created a separate project in Jira to manage and audit all release activities in all environments managed by release management;
• Helped introduce more definitive methods of monitoring and reporting of websites enabling better analysis and increased understanding for proactive problem solving;
• Created a plan to introduce a DevOps team to greater increase there ability to release and support more complicated in house developed software; From August 2013 to Present (2 years 5 months) London, United KingdomTeam Leader: Application Support/Dev Ops Sky Network Services @ • Managed a team of twelve direct reports;
• Introduced and established Scrum methodologies within the support team, enabling the team to align itself with Development and Testing in a high paced agile environment;
• Responsible for implementation and maintenance of SKY’s Broadband and Telephony Provisioning, Assurance and Inventory Systems (130+ applications);
• Introduced Application Readiness meetings, these ensure the Application Readiness Requirements have been met, along with all the necessary communications to the business areas;
• Key stakeholder in Pre Production test meetings and pre release meetings where Go/no go decisions are agreed;
• Responsible for final decision on rollbacks on all production releases;
• Manage post release communications to Business and Technology stakeholders;
• Work closely with Change and Incident management;
• Responsible for managing and defining the Support relationships with Third Parties to ensure SLA’s are met along with ensuring suppliers work to the Values expected;
• Reviewed applications and advised on the necessary requirements to improve the systems;
• Provided customer service and engaged with other departments to ensure service delivery;
• Planned application monitoring and introduced Splunk to better manage all the data feeds for real-time reporting;
• Encouraged all members of the team to automate repetitive tasks using Test Driven development and adding to subversion;
• Actively working with and holding workshops for other teams in different areas to ensure the end to end processes are robust and accurate;
• Worked with third parties to develop monitoring and improvements within in their systems and processes, which have benefited, Sky and its customers;
• Produced concise work flows and processes ensuring best practices were adhered to; From June 2007 to August 2013 (6 years 3 months) Finance and New Technologies Team Lead & Implementation Specialist @ • Responsible for the implementation, delivery and support of Strategix, a bespoke software application incorporating distribution and finance whilst also combining CRM, Enterprise Resource Planning (ERP), Supply Chain Event Management (SCEM) and Supply Chain Management (SCM);
• Worked closely with Sales and Professional Services before clients "go-live”;
• Identified areas that required improved performance and functionality;
• Championed major blue chip companies: performed regular call reviews and site visits, evaluated the requirements of the client, resolved issues to the client’s satisfaction;
• Identified the root cause for application related problems, from bugs in the programming through to data corruption, set-up issues and user errors;
• Checked database tables and system daemons for corruption and performance issues;
• Manipulated data to produce comparison charts/graphs for analysis;
• Proficient in the use of SQL for data interrogation and updating;
• Updated and amended table structures in Informix and Oracle using VI and SQLPLUS;
• Created rules using JavaScript to enhance the functionality of our products;
• Managed system files to ensure optimal performance; From 2000 to 2007 (7 years)
St John Fishers Lee Sexton is skilled in: Agile Methodologies, Scrum, Requirements Analysis, SQL, Testing, Business Analysis, Databases, Unix, Stakeholder Management, Integration, CRM, Subversion, Continuous Integration, Program Management, Github, Team Leadership, Management