Kim Secia
Senior Director of Support and Success, Americas at JFrog | Atlanta, Georgia, United States
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As the Senior Director of Support for the Americas at JFrog, Kim Secia plays a pivotal role in shaping the customer experience and driving the successful adoption of JFrog's innovative software supply chain solutions. With over 15 years of experience in global technical support leadership, Kim leverages her extensive expertise in information technology management and operations management to enhance customer satisfaction and ensure seamless integration of JFrog's products.
In her current role, Kim oversees the Value Delivery and Customer Success teams, focusing on delivering exceptional technical support and education to clients. This involves not only addressing immediate customer needs but also proactively identifying opportunities for improvement and growth within their organizations. By fostering a culture of collaboration with global support teams, Kim ensures that customers' voices are heard and their feedback is integrated into product development and service enhancements.
Key projects under Kim's leadership include the implementation of advanced customer education initiatives and the optimization of support processes through data-driven insights using tools like Tableau. Her commitment to budgeting and forecasting enables her to allocate resources effectively, ensuring that the support teams are well-equipped to meet the evolving demands of the market. With a strong emphasis on DevSecOps principles, Kim is dedicated to guiding customers through their digital transformation journeys, ultimately empowering them to maximize the value of JFrog's platform. Her strategic vision and unwavering focus on customer success position her as a key advocate for clients, driving both satisfaction and loyalty in a competitive landscape.
Senior Director of Support and Success, Americas at JFrog in September 2023 to Present
Head of Global Support at Emplifi in March 2022 to September 2023
Senior Director - Technical Support at 2U in November 2015 to March 2022
Senior Operations Manager - Customer Technical Support at IntouchCX in January 2014 to January 2015
Senior Manager - Customer Technical Support at Pearson North America in January 2011 to January 2014
Director of Client Services - Technical Support at Scott-McRae Group in January 2001 to January 2011
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Business-to-Business (B2B)
Global Teams
DevOps
MLOps
DevSecsop
Customer Success
Jira
Knowledge Management
Written Communication
Performance Metrics
Business Insights
Communication
Customer Education
Presentation Skills
Contact Center Management
Budgeting & Forecasting
Leadership
Strategy
SaaS
Team Leadership
Product Support
Customer Support
Service-Level Agreements (SLA)
Key Performance Indicators
R (Programming Language)
Agile Methodologies
Team Building
Management
Vendor Management
Process Improvement
Business Process Outsourcing (BPO)
Global Customer Service
Technical Support
Customer Satisfaction
Business Process Improvement
Project Management
Operations Management
Cross-functional Team Leadership
Business Analysis
Customer Service
Analysis
Integration
Customer Retention
Quality Assurance
Business Process
Customer Experience
CRM
Customer Relationship Management (CRM)
Tableau
Salesforce
Personnel Management
Zendesk
Strategic Planning
Data Analytics
Analytical Skills
Budgeting
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Discover more about JFrogWhat is Kim Secia email address?
Email Kim Secia at [email protected] and [email protected]. This email is the most updated Kim Secia email found in 2026.
What is Kim Secia phone number?
Kim Secia phone number is +19045028270 and +19042821981.
How to contact Kim Secia?
To contact Kim Secia send an email to [email protected] or [email protected]. If you want to call Kim Secia try calling on +19045028270 and +19042821981. (updated on October 30, 2024)
What is Kim Secia net worth?
Kim Secia has an estimated net worth of $150,000 to $249,999
What company does Kim Secia work for?
Kim Secia works for JFrog
What is Kim Secia's role at JFrog?
Kim Secia is Senior Director of Support and Success, Americas
What industry does Kim Secia work in?
Kim Secia works in the Education Administration Programs industry.
Kim Secia Email Addresses
Kim Secia Phone Numbers
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