Kevin Gillespie
Director of Escalation Support Services at Aras Corporation | Methuen, Massachusetts, United States
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As the Director of Escalation Support Services at Aras Corporation, Kevin Gillespie plays a pivotal role in ensuring that customer issues are addressed swiftly and effectively, thereby enhancing overall customer satisfaction. With a robust background in software development and a deep understanding of enterprise software solutions, Kevin leverages his expertise in Agile methodologies and requirements analysis to streamline escalation processes. His leadership of the escalation support team is characterized by a proactive approach to problem-solving, where he not only addresses critical customer issues but also identifies trends and root causes to prevent future occurrences.
Under Kevin's guidance, the team has successfully implemented innovative strategies that have significantly reduced resolution times and improved communication with cross-functional teams, including product management and software engineering. His technical proficiency in databases, particularly MySQL, and his experience with software project management tools like Git, empower him to bridge the gap between technical challenges and customer needs effectively.
Kevin's commitment to continuous improvement is evident in his efforts to foster a culture of collaboration and knowledge sharing within the organization. By prioritizing customer feedback and aligning it with development priorities, he ensures that Aras Corporation not only meets but exceeds customer expectations. His strategic vision and hands-on leadership style make him an invaluable asset to the company, driving both operational excellence and customer loyalty in an increasingly competitive software landscape.
Director of Escalation Support Services at Aras Corporation in January 2024 to Present
Director of Software Development - Applications and Solutions at Aras Corporation in January 2019 to January 2024
Director of Software Development at Aras Corporation in December 2015 to January 2019
Director of Data Collection at Cogo Labs in June 2012 to October 2015
Director of DCA Development at Compete, Inc. in January 2011 to June 2012
Architect and Technical Specialist at SDL plc in September 2009 to December 2010
Development Manager at SDL plc in July 2008 to September 2009
Principal Software Engineer at Idiom Technologies (acq. by SDL plc) in January 2003 to January 2008
Principal Architect at Xchange, Inc in January 2000 to January 2003
Principal Software Engineer at Exchange Applications, Inc in August 1997 to January 2000
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Scrum
Java
SQL
MySQL
Product Management
Software Development
Enterprise Software
Distributed Systems
HTML
Web Applications
XML
Software Engineering
Management
Agile Project Management
Software Project Management
Requirements Analysis
Databases
Java Enterprise Edition
Git
Project Management
Web Development
Integration
Agile Methodologies
SaaS
JavaScript
Python
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Discover more about Aras CorporationWhat is Kevin Gillespie email address?
Email Kevin Gillespie at [email protected] and [email protected]. This email is the most updated Kevin Gillespie's email found in 2026.
How to contact Kevin Gillespie?
To contact Kevin Gillespie send an email to [email protected] or [email protected].
What company does Kevin Gillespie work for?
Kevin Gillespie works for Aras Corporation
What is Kevin Gillespie's role at Aras Corporation?
Kevin Gillespie is Director of Escalation Support Services
What is Kevin Gillespie's Phone Number?
Kevin Gillespie's phone (413) ***-*154
What industry does Kevin Gillespie work in?
Kevin Gillespie works in the Computer Software industry.
Kevin Gillespie Email Addresses
Kevin Gillespie Phone Numbers
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