Kelly Wogan
SVP, Enterprise Complaint Management Program Leader at Huntington National Bank | Greater Cleveland
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Kelly Wogan serves as the Senior Vice President and Enterprise Complaint Management Program Leader at Huntington National Bank, where she leverages her extensive experience in compliance management to enhance customer advocacy and mitigate risks associated with consumer complaints. In her current role, Kelly is pivotal in the development and implementation of a robust enterprise-wide consumer complaints program. This initiative not only emphasizes the importance of effective complaint resolution but also integrates comprehensive governance and ongoing enhancements to ensure the bank meets regulatory standards and customer expectations.
One of Kelly's key projects involves overseeing the centralized enterprise complaints database, where she ensures that policies and procedures are meticulously crafted and adhered to. Her leadership extends to the Priority Response Unit, a specialized team dedicated to managing escalated customer complaints, which underscores her commitment to fostering a customer-centric culture within the organization. By employing her analytical skills and expertise in root cause analysis, Kelly identifies systemic issues and drives action planning that leads to meaningful improvements in customer service and operational efficiency.
With a strong background in financial risk management, fraud prevention, and compliance policy, Kelly is adept at navigating the complexities of the banking industry. Her focus on business process improvement not only enhances the effectiveness of complaint management but also contributes to the overall integrity and reputation of Huntington National Bank. Through her strategic vision and leadership, Kelly continues to champion initiatives that prioritize customer satisfaction while safeguarding the institution against potential risks.
SVP, Enterprise Complaint Management Program Leader at Huntington National Bank in January 2023 to Present
Executive Director at USAA in January 2021 to January 2023
Senior Vice President, Enterprise Consumer Complaints Program Leader at Huntington National Bank in May 2017 to January 2021
Vice President, Enterprise Consumer Complaints Program Manager at Huntington National Bank in January 2014 to May 2017
Compliance Section Manager, Vice President at Huntington National Bank in September 2013 to January 2014
Vice President / Legal Specialist Manager at JPMorgan Chase in February 2012 to September 2013
Assistant Vice President - Sr. Compliance Officer / Legal at Chase Home Finance in May 2010 to February 2012
Executive Resolution Manager / Assistant Vice President at JPMorgan Chase in February 2003 to May 2010
CSM at Pioneer Standard Electronics in January 1999 to July 2002
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Risk Management
Fraud
Financial Risk
Financial Services
Analysis
Training
Leadership
Auditing
Credit
Banking
Management
Finance
AML
Policy
Internal Audit
Mortgage Banking
Loans
Anti Money Laundering
Mortgage Lending
Process Improvement
Analytical Skills
Business Process Improvement
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Discover more about Huntington National BankWhat is Kelly Wogan email address?
Email Kelly Wogan at [email protected]. This email is the most updated Kelly Wogan's email found in 2026.
How to contact Kelly Wogan?
To contact Kelly Wogan send an email to [email protected].
What company does Kelly Wogan work for?
Kelly Wogan works for Huntington National Bank
What is Kelly Wogan's role at Huntington National Bank?
Kelly Wogan is SVP, Enterprise Complaint Management Program Leader
What is Kelly Wogan's Phone Number?
Kelly Wogan's phone (**) *** *** 240
What industry does Kelly Wogan work in?
Kelly Wogan works in the Banking industry.
Kelly Wogan Email Addresses
Kelly Wogan Phone Numbers
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