Kelly Kapoor

Director of Customer Success, Enterprise at Evisort | Charlotte Metro

About Kelly Kapoor

As the Director of Customer Success for Enterprise at Evisort, Kelly Kapoor leverages over 25 years of experience to drive transformative change and deliver exceptional results for clients. Her role is pivotal in shaping the customer experience, as she oversees a dedicated team focused on developing strategic customer success plans tailored to meet the unique needs of enterprise clients. By prioritizing high usage and adoption rates, Kelly ensures that customers not only meet their contract management metrics but also achieve their broader organizational objectives and return on investment (ROI).

Under her leadership, the Customer Success team at Evisort has embarked on several key projects aimed at enhancing customer engagement and satisfaction. These initiatives include the implementation of data-driven insights to identify usage patterns and areas for improvement, as well as the development of comprehensive training programs that empower clients to maximize the value of Evisort’s innovative contract management solutions. Kelly's expertise in business analysis and program management allows her to craft enterprise-level strategies that streamline operations, cut costs, and drive efficiencies across the board.

With a strong foundation in IT data analytics and technology solutions, Kelly is adept at navigating the complexities of the software development life cycle (SDLC) to ensure that customer feedback informs product enhancements. Her commitment to quality assurance and strategic planning positions her as a trusted partner to C-level executives, enabling them to achieve their goals through effective account management and customer experience initiatives. As a result, Kelly Kapoor continues to be a driving force behind Evisort's mission to empower enterprises with the tools they need to succeed in an increasingly competitive landscape.

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