Kelly Hawk
General Manager at Starbucks | Scottsdale, Arizona, United States
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As the Director of Food Operations at Macy's, Kelly Hawk brings a wealth of expertise and a dynamic approach to enhancing the customer experience across the company's diverse food and beverage offerings. With a strong focus on developing high-performing teams, Kelly leads a robust network of Regional Managers, Market Trainers, and 40 General Managers, ensuring that all 52 brick-and-mortar locations not only meet but exceed company and brand standards. Her commitment to food safety and operational excellence is evident in her strategic oversight, which has been pivotal in driving customer retention and satisfaction.
Kelly's current projects include the implementation of innovative training programs aimed at elevating service standards and fostering a culture of continuous improvement within the food operations team. By leveraging her extensive background in the hospitality industry, she has successfully integrated customer-centric strategies that resonate with Macy's diverse clientele. Her expertise in P&L management and e-commerce has also allowed her to identify new revenue streams and optimize existing operations, ensuring that Macy's food offerings remain competitive in a rapidly evolving market.
Recognized for her ability to navigate change management initiatives, Kelly has effectively introduced new technologies and processes that enhance operational efficiency while maintaining the highest quality of service. Her passion for coaching and developing talent is reflected in the success of her teams, as they consistently deliver exceptional dining experiences that align with Macy's brand values. With a forward-thinking mindset and a dedication to excellence, Kelly Hawk continues to make a significant impact on Macy's Food Operations, positioning the brand as a leader in the retail food and beverage landscape.
Director, Food Operations at Macy's in February 2020 to Present
Regional Director/Macy's Food Operations at Macy's in February 2020 to Present
Principal, Starbucks Operations at Macy's in February 2025 to Present
Macy's Area Director - Southwest at Macy's in August 2019 to February 2020
Director of Starbucks Brand Development at Macy's in June 2018 to September 2019
Macy's Area Director - Northeast at Macy's in May 2013 to September 2019
Co-Owner at Fra Amichi Ristorante Corp in February 2007 to February 2013
District Manager at Sleepy's, The Mattress Professionals in January 2008 to January 2009
General Manager at Starbucks in January 2004 to January 2007
Owner/Operator at COOKIE WOOKIE in November 1997 to September 2003
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Identifying Issues
Energetic Leadership
People Development
Business Development
Attention to Detail
Mentoring
Food & Beverage
Training & Development
Training
Relationship Building
Hiring
Customer Experience
Human Resources (HR)
Coaching
Operations Management
Hospitality Industry
SEO
Retail
Link Building
New Business Development
Management
SEM
Restaurants
Inventory Management
Selling
Income Statement
Leadership
Social Media Marketing
Social Networking
Marketing
Multi-unit
Email Marketing
P&L
E-commerce
Strategy
Sales
Forecasting
P&L Management
Sales Management
Profit
Start-ups
Customer Service
Affiliate Marketing
Customer Retention
Multi-Unit
Social Media
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Discover more about StarbucksWhat is Kelly Hawk email address?
Email Kelly Hawk at [email protected]. This email is the most updated Kelly Hawk email found in 2026.
How to contact Kelly Hawk?
To contact Kelly Hawk send an email to [email protected]. (updated on September 13, 2024)
What company does Kelly Hawk work for?
Kelly Hawk works for Starbucks
What is Kelly Hawk's role at Starbucks?
Kelly Hawk is General Manager
What is Kelly Hawk's Phone Number?
Kelly Hawk's phone (602) ***-*270
What industry does Kelly Hawk work in?
Kelly Hawk works in the Retail industry.
Kelly Hawk Email Addresses
Kelly Hawk Phone Numbers
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