Kelly Dames

Enterprise Operations Engagement, Global Transformation Programs, Manager at Meta | San Francisco Bay Area

About Kelly Dames

As the Manager of Enterprise Operations Engagement within Meta's Global Transformation Programs, Kelly Dames plays a pivotal role in driving innovative solutions that enhance operational efficiency and support the company's expansive workforce. With a focus on transformation across people, processes, and technology, Kelly leads a diverse team of over 300 globally dispersed support technicians who deliver critical IT support services to all Meta employees. Under her leadership, the organization has embarked on a comprehensive Helpdesk transformation initiative, strategically aligning resources and capabilities to ensure seamless service delivery.

Kelly's expertise in Project Management Office (PMO) practices and her proficiency in analytics enable her to effectively oversee complex projects from conceptualization through to implementation. She is adept at stakeholder management, ensuring that the needs and expectations of various business units are met while fostering collaboration across departments. By leveraging her skills in process improvement and technical project leadership, Kelly is instrumental in driving initiatives that not only enhance operational performance but also support Meta's broader business objectives.

Her commitment to process excellence is evident in her approach to program delivery, where she emphasizes the importance of understanding the unique challenges faced by different teams. By utilizing frameworks such as the Scaled Agile Framework, Kelly ensures that her program teams are agile and responsive to the evolving needs of the organization. Additionally, her executive presentation skills allow her to effectively communicate progress and insights to senior leadership, reinforcing the value of the transformation initiatives she champions. Through her leadership, Kelly Dames is not just transforming IT support at Meta; she is enabling the company to scale and thrive in an increasingly digital world.

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