Jonathan George
Director at Transformation Now Limited | United Kingdom
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As the Founder and Director of Transformation Now Limited, Jonathan George leverages his extensive expertise in operational leadership and transformation to drive significant improvements in customer and employee experiences across diverse industries. With a focus on optimizing service delivery and enhancing sales and marketing operational capabilities, Jonathan has successfully led numerous high-impact projects that have resulted in measurable commercial outcomes. His strategic approach to business transformation is underpinned by a deep understanding of customer insights, enabling organizations to align their operational strategies with customer expectations and market demands.
Jonathan's inclusive leadership style fosters collaboration and innovation, empowering teams to excel in challenging environments. His proficiency in outsourcing and call center management has been instrumental in streamlining operations and enhancing customer satisfaction. By implementing Six Sigma methodologies, he has consistently improved processes, reduced inefficiencies, and elevated service quality.
Key projects under Jonathan's direction have included the overhaul of customer service frameworks for multinational corporations, where he has integrated advanced analytics to better understand customer journeys and pain points. This data-driven approach has not only enhanced customer experience but has also led to increased loyalty and retention rates. As a senior global operational leader, Jonathan is adept at navigating complex organizational landscapes, ensuring that transformation initiatives are not only strategically aligned but also culturally embraced by employees. His commitment to delivering exceptional outcomes makes him a valuable asset to any organization seeking to thrive in today’s competitive market.
Director at Transformation Now Limited in August 2017 to Present
Director of Customer Operations and Loyalty at Holland & Barrett in August 2021 to Present
Director of Global Customer Operations Transformation and Strategy at Abcam in March 2020 to August 2021
Interim Vice President Of Global Operations at Abcam in October 2019 to March 2020
Head of Customer Contact at Wilko in January 2018 to August 2019
Director of Sales and Service at RAC in July 2016 to July 2017
Head of Customer Service at British Gas in April 2015 to June 2016
Operations Director at Barbon Insurance Group in January 2014 to April 2015
Director of Global Operations at AXA Partners in January 2012 to January 2014
Global Head of Contact Centre Services at Specsavers in January 2006 to December 2011
Operations Manager at GE Capital in March 2003 to January 2006
Operations Manager at Capital One Bank in June 1999 to March 2003
Operations Manager at RAC in June 1998 to June 1999
Sales Team Leader at beneficial bank in April 1995 to June 1998
Personal Banker at Barclays Bank in September 1989 to April 1995
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Easily Adaptable
Executive Leadership
Analytical Skills
Customer Journeys
Communication
Strategic Initiatives
Regulatory Requirements
Business Units
Performance Improvement
Multi-site
Change Management
Operations Management
Start-ups
Contact Centers
PCI DSS
Outsourcing
Coaching
Employee Training
Call Center
Customer Experience
CRM
Management
Leadership
Team Building
Marketing
Stakeholder Management
Strategy
Customer Service
Performance Management
Project Management
Customer Retention
Strategic Planning
Project Delivery
Call Centers
Vendor Management
Customer Satisfaction
B2B
Team Management
Six Sigma
E-commerce
Retail
Project Planning
Sales
Sales Operations
Team Leadership
Business Process Improvement
Business Strategy
Process Improvement
Training
Analytics
Financial Services
Business Transformation
Customer Relationship Management (CRM)
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What is Jonathan George email address?
Email Jonathan George at [email protected], [email protected], [email protected] and [email protected]. This email is the most updated Jonathan George's email found in 2026.
How to contact Jonathan George?
To contact Jonathan George send an email to [email protected], [email protected], [email protected] or [email protected].
What company does Jonathan George work for?
Jonathan George works for Transformation Now Limited
What is Jonathan George's role at Transformation Now Limited?
Jonathan George is Director
What is Jonathan George's Phone Number?
Jonathan George's phone +44 ** **** *161
Jonathan George Email Addresses
Jonathan George Phone Numbers
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