Jon Jay

Director of Software Development at Amazon | Mercer Island, Washington, United States

About Jon Jay

As the Director of Software Development at Amazon, Jon Jay is at the forefront of innovation in the realm of cloud-based contact center solutions. With a robust engineering background and a keen understanding of product vision, Jon has been instrumental in shaping Amazon Connect, a transformative platform that has redefined customer service operations. His journey began with the inception of this project within the Amazon Retail Customer Service organization, where he successfully built and led the initial team that developed the precursor to Amazon Connect. This pioneering effort laid the groundwork for a scalable solution that now supports not only Amazon's internal businesses but also a diverse array of external clients.

Jon's expertise spans critical areas such as Computer Telephony Integration (CTI), software development, and analytics, allowing him to architect solutions that enhance customer interactions and streamline operational efficiencies. His leadership style fosters a high-functioning and innovative software engineering organization, where collaboration and creativity thrive. Under his guidance, the core software and telecom teams have evolved to integrate advanced features and functionalities, ensuring that Amazon Connect remains at the cutting edge of the industry.

In addition to his technical acumen, Jon's strategic vision in product management has been pivotal in aligning the development process with customer needs and market trends. His commitment to leveraging technology to improve e-commerce experiences has positioned Amazon Connect as a leader in the cloud contact center space. As he continues to drive key projects and initiatives, Jon remains dedicated to pushing the boundaries of what is possible in software engineering, ultimately enhancing the way businesses connect with their customers.

Jon Jay Work