Joe Bons

Q: What is Joe Bons email address?

Email Joe Bons at joebons@comcast.net and joe.bons@weareeverise.com. This email is the most updated Joe Bons email found in 2026.

Q: How to contact Joe Bons?

To contact Joe Bons send an email to joebons@comcast.net or joe.bons@weareeverise.com. (updated on October 29, 2024)

Director Telecom Engineering at Everise | Salt Lake City, Utah, United States

About Joe Bons

As the Director of Telecom Engineering at Everise, Joe Bons plays a pivotal role in shaping the telecommunications landscape within a global, multi-site call center environment. With a robust background in engineering, maintenance, and integration of telecommunication systems, Joe specializes in advanced platforms such as Avaya Communication Manager PBX and Oracle SBC. His expertise extends to the seamless integration of AES CTI with various systems, including Cisco ICM, NICE Call Recording, and multiple CRM solutions like Zendesk, ensuring that Everise delivers exceptional customer experiences across all channels.

In his current role, Joe leads teams dedicated to optimizing the performance of inbound and outbound call operations, leveraging cutting-edge technologies such as NICE CXOne and Bright Pattern omni-channel ACD systems. His strategic oversight ensures that the telecommunication infrastructure is not only reliable but also scalable, accommodating the dynamic needs of a multi ACD environment. Joe's commitment to excellence is evident in his ability to troubleshoot complex issues and implement innovative solutions that enhance operational efficiency.

Key projects under Joe's leadership include the integration of predictive dialers and VoIP technologies, which have significantly improved call handling capabilities and reduced wait times for customers. His hands-on approach and deep understanding of data center operations further bolster Everise's technical support framework, enabling teams to respond swiftly to any challenges that arise. With a focus on continuous improvement and a passion for leveraging technology to drive business success, Joe Bons is a vital asset to Everise and the telecommunications industry at large.

Joe Bons Work