Jim Richmond's Email Addresses & Phone Numbers

Director, Marketplace Strategy @ eBay • Manage creation, execution and communication of eBay marketplace innovation strategy• Product Manager, new B2C and B2B marketplace platforms wholesale.ebay.com, commercial.ebay.com and b2b.ebay.com. Own all aspects of product build including budget, resourcing, timelines, BRD, TRD, Agile release cycle, QA, SDLC and Product roadmap• Vendor Management and Business Development. Inventory management, Seller-Buyer Support,...

Director, Marketplace Strategy @ eBay • Manage creation, execution and communication of eBay marketplace innovation strategy• Product Manager, new B2C and B2B marketplace platforms wholesale.ebay.com, commercial.ebay.com and b2b.ebay.com. Own all aspects of product build including budget, resourcing, timelines, BRD, TRD, Agile release cycle, QA, SDLC and Product roadmap• Vendor Management and Business Development. Inventory management, Seller-Buyer Support, Supply Chain Operations and Financial Management. P&L Responsibility• Lead an 18 member Product Development team (FTE & offshore). Optimize Buyer & Seller UX. Build analytics tools and business reporting helping users maximize traffic and conversion. Leverage API’s to build a micro-services platform From 2015 to 2017 (2 years) San Francisco Bay AreaSr. Business Program Manager - Digital Commerce @ Target • Lead “Buy Online-Pick-up In-Store” initiative. Successfully implement new system functionality and processes for the following teams: Guest Contact Center, Business Intelligence/Reporting, Reverse Logistics, Fraud, Business Operations Support/Order Pipeline Monitoring, Accounting & Finance• Lead 3rd Party Vendor Direct Business including 500 active vendors and 25,000 skus. Generate over $20M in revenue per year during first two years of program• Execute Omni-Channel system integration. Build stakeholder working groups, write business requirements, establish operational processes, partner with IT team to build system enhancements, manage system integration testing and end-to-end UAT. Successful deployment of BOPIS to 1800 stores From 2008 to 2013 (5 years) Greater Minneapolis-St. Paul AreaFounder / COO @ Richmond Studios, Inc. • Founder: Managed and grew consumer products company from start-up to $15M in annual sales• Daily management of 15 professionals in multiple functional areas including operations, supply chain, production, inventory management, finance, sales and warehouse/fulfillment From 2000 to 2008 (8 years) Greater Minneapolis-St. Paul AreaVP, eCommerce & Marketplaces @ Kirkland's • Grow 2018 eCommerce revenue by 39% YOY. Grow 2017 eCommerce revenue by 37% YOY• Program Lead delivering “Buy Online-Pick-up In-Store” delivery channel to 425 stores nationwide• Manage Vendor Direct business. Product owner and team leader. Growing vendor base, currently 200+ partners. Generate $25M in top line revenue annually• Manage large portfolio of business teams including eCommerce, Merchandising, Digital Marketing, 3P Vendor Management, Fulfillment, Analytics, IT and UX/UI to deliver business growth • P&L Ownership of an $88M eCommerce Business From 2017 to 2019 (2 years) Greater Nashville Area, TNDirector - Marketplace Operations @ eBay • Own & Manage Product Portfolio for Daily Deals platform. Includes successful release of Deals mobile platform 2.0 and PIM system allowing real-time management of 100,000, vendor skus• GM responsibilities, managing daily execution of the eBay Deals business plan resulting in annual 50%+ YOY GMV growth. Grow Deal Platform from $650M in 2013, $1.05B during 2014 and $1.4B in 2015• Manage Merchandising Team to enable over $1.5B in sales associated with over 100K total active listings• Manage $80M Marketing budget to drive 800K daily visits to Deals site• Deals P&L Ownership From 2013 to 2015 (2 years) San Francisco Bay AreaGM - Global eCommerce & Digital Marketing @ Caterpillar Financial Services Corporation • Responsible for building the Digital Strategic roadmap for Cat Financial and leading a team of Digital Strategists and Product Owners to execute on related initiatives• Drive global customer engagement by deploying targeted experiences around the world. • Focus on digital interactions for customers, dealers and employees to increase engagement, improve conversion and enhance customer loyalty.• Enable global revenue growth by managing global marketing initiatives. This includes owning and managing customer experience optimization, marketing automation, lead generation, digital marketing campaigns, paid search, SEO, conversion optimization, website design, CRM, social media, mobile strategy. Nashville Metropolitan Area