Jeremy Longley
Principal Problem Manager APJ Region at Pegasystems | Greater Melbourne Area
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As the newly appointed Principal Problem Manager for the APJ Region at Pegasystems, Jeremy Longley brings over a decade of experience in Service Delivery support, specializing in Networks and IT Operations environments. His role, commencing December 6th, is pivotal in enhancing Pegasystems' Global Service Management approach, where he will leverage his extensive expertise in Agile and DevOps methodologies to drive operational excellence. Jeremy's collaborative problem-solving skills are complemented by a strong foundation in ITIL practices, enabling him to effectively manage stakeholder relationships, vendor partnerships, and technical teams.
At Pegasystems, Jeremy will focus on key projects aimed at implementing data-driven process improvements that enhance service delivery outcomes. His passion for business process improvement will be instrumental in identifying root causes of service disruptions and developing robust solutions that align with the company's strategic objectives. Utilizing his knowledge of Business Intelligence (BI) tools, he will analyze performance metrics to inform decision-making and optimize operational workflows.
In addition to his technical acumen, Jeremy is well-versed in change management, ensuring that transitions to new processes and toolsets are seamless and well-communicated across teams. His experience with Docker products and call routing technologies further positions him as a valuable asset in navigating the complexities of modern IT operations. As he embarks on this new journey at Pegasystems, Jeremy is committed to fostering a culture of continuous improvement and innovation, ultimately driving enhanced service quality and customer satisfaction across the APJ region.
Principal Problem Manager APJ Region at Pegasystems in December 2021 to Present
Problem and Incident Manager at ME Bank in February 2020 to December 2021
Consultant - Account Management Team Change and Service Improvement at Australia Post in August 2019 to November 2019
Application Manager at Telstra in October 2016 to December 2018
Network Manager- Application Storage and IT (2011-2015) and Media and Digital team (2016) at Telstra in March 2011 to October 2016
Business Operations Specialist at Telstra in January 2008 to January 2011
Mobility Team Manager and Wireless Performance Lead-Service Assurance Operations (SAO) at Telstra in January 2006 to January 2008
Business Operations Analyst at Telstra in January 2003 to January 2006
Communications Representative at Telstra in November 2000 to January 2003
Japanese Customer Services- Global Customer Service Centre at Telstra in December 1998 to November 2000
Customer Services Agent at International SOS in September 1995 to December 1998
English Second Language Teacher at NOVA Intercultural Insititue in November 1991 to September 1995
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Problem Solving
Operational Compliance
Impact Assessment
Recovery Plans
Operations
Disaster Recovery
Service Operations
Investigative Research
RCA
Problem Management
Preventive Actions
Root Cause
ITIL
Stakeholder Management
Business Process Improvement
Business Intelligence (BI)
Data Analysis
Telecommunications
Vendor Management
Business Analysis
Project Delivery
Change Management
Incident Management
Integration
Service Delivery
IT Operations
Business Continuity
Business Strategy
Root Cause Analysis
Scrum
Agile & Waterfall Methodologies
Agile Methodologies
Docker Products
Team Leadership
Management
Team Management
Coaching
English as a Second Language (ESL)
Business Continuity Planning
Call Routing
Global Operations
IVR
Live Streaming
DevOps
ServiceNow
Service-Level Agreements (SLA)
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Discover more about PegasystemsWhat is Jeremy Longley email address?
Email Jeremy Longley at [email protected]. This email is the most updated Jeremy Longley email found in 2026.
What is Jeremy Longley phone number?
Jeremy Longley phone number is +14108827770.
How to contact Jeremy Longley?
To contact Jeremy Longley send an email to [email protected]. If you want to call Jeremy Longley try calling on +14108827770. (updated on October 29, 2024)
What company does Jeremy Longley work for?
Jeremy Longley works for Pegasystems
What is Jeremy Longley's role at Pegasystems?
Jeremy Longley is Principal Problem Manager APJ Region
What industry does Jeremy Longley work in?
Jeremy Longley works in the Software Development industry.
Jeremy Longley Email Addresses
Jeremy Longley Phone Numbers
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