Jeremy Heck
Operations Manager at ResultsCX | Broken Arrow, Oklahoma, United States
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As the Operations Manager at ResultsCX, Jeremy Heck leverages over a decade of experience to drive operational excellence and strategic growth within the organization. His role is pivotal in implementing and facilitating processes that not only enhance service quality but also reduce operating expenses, aligning with the company's overarching goals. Jeremy's expertise in continuous improvement is evident through his proactive approach to addressing client needs, particularly during periods of volume spikes and program changes. By collaborating closely with Account Operations, he ensures that the organization remains agile and responsive to evolving client demands.
Jeremy's strategic planning capabilities are further demonstrated through his oversight of capacity planning and data analysis, which are critical in optimizing workforce management and resource allocation. His proficiency in vendor relations and employee management fosters a collaborative environment that encourages peer education and training delivery, ultimately enhancing team performance and service delivery. As a certified trainer, he is committed to employee development, utilizing generative AI and advanced search engine technology to streamline training processes and improve operational workflows.
In an industry that is constantly evolving, Jeremy's ability to integrate artificial intelligence into operational strategies positions ResultsCX at the forefront of innovation. His mission to enhance service quality and operational efficiency not only benefits the organization but also contributes to a culture of continuous improvement, making him an invaluable asset to the ResultsCX team.
Operations Manager at ResultsCX in September 2016 to Present
Sales Manager at Rent-A-Center in June 2013 to September 2016
Sales Representative at Sprint in January 2013 to June 2013
Sr. Trainer at Alorica in January 2005 to January 2012
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Customer Interaction
Key Metrics
Operations Management
Data Entry
Contact Centers
Communication
Relationship Building
Customer Support
Key Performance Indicators
Service Levels
Vendor Relations
Coaching
Business Process Outsourcing (BPO)
Operational Planning
Analytical Skills
Team Management
Customer Service Management
Customer Service Training
Customer Service
Complaint Management
Development & delivery of training
Train the Trainer Programs
Certified Trainer
Experienced Trainer
Customer Satisfaction
Peer Education
Team Building
Curriculum Design
Quality Auditing
Training Management
Learning Management
Blended Learning
Distance Learning
Instructor-led Training
Testing
Employee Engagement
Employee Relations
Interviews
Project Planning
Employee Management
Exit Interviews
Project Management
Training
Launch Operations
Training Delivery
Human Resources
Management
Recruiting
Content Development
Call Centers
Performance Management
Customer Experience
Team Leadership
Workforce Management
Generative AI
Generative AI Tools
Artificial Intelligence (AI)
Artificial Intelligence for Business
Search Engine Technology
Microsoft Copilot
Productivity Improvement
Microsoft 365
Computer Ethics
Responsible AI
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Discover more about ResultsCXWhat is Jeremy Heck email address?
Email Jeremy Heck at [email protected]. This email is the most updated Jeremy Heck email found in 2026.
How to contact Jeremy Heck?
To contact Jeremy Heck send an email to [email protected]. (updated on October 31, 2024)
What company does Jeremy Heck work for?
Jeremy Heck works for ResultsCX
What is Jeremy Heck's role at ResultsCX?
Jeremy Heck is Operations Manager
What is Jeremy Heck's Phone Number?
Jeremy Heck's phone (405) ***-*148
What industry does Jeremy Heck work in?
Jeremy Heck works in the Outsourcing And Offshoring Consulting industry.
Jeremy Heck Email Addresses
Jeremy Heck Phone Numbers
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