Jeremiah Ochinyabo's Email Addresses & Phone Numbers

📖 Summary

A highly competent, well organised IT specialist with established skills in both computer software and hardware. Including procurement, installation, administration, data security, compliance and compatibility. Preferably looking for a role within Systems Administration or similar IT-based function with a forward thinking company that offers realistic career prospects. I'm well mannered, friendly personality, ideally suited to client liaison. I enjoy playing basketball and ­ surprisingly Latin dancing.Systems Support Engineer @ I work as part of the Tech support team, at C-Burn systems, providing on site and remote support to over eight thousand clients and site across the globe. Ideally, I am responsible for assisting the entire management lifecycle of the systems, production, and in-house software that goes along with every customized unit . This includes, but is not limited to: system capacity (CPU/memory) planning, systems design and integration, hardware / software / OS maintenance for both servers and storage systems, ongoing systems configuration and ownership of all systems in which Technical Operations maintains a presence. Duties:  Troubleshoot internal and external applications, hardware problems, operating system issues and work with new services on a daily basis.  Formulating and implementing monitoring, policies, procedures and standards relating to server and storage management.  Ensure that all Sys Admin projects are documented, including design documents, ongoing status reports, and summary reports.  Supporting local and remote users of our Mobile and tablet app “Secret DJ” (Android & IOS alike), ensuring all our units are online and accessible via “Secret DJ”.  Performance tuning and monitoring using Nagios Remotely diagnosing client or server machines via LogMeIn, Kaseya, VNC or SSH (command prompt)  Provide on-site support should the situation requires physical intervention.  Managing and Supporting Unix-based systems and account, local and remote (AWS) cloud services  Responding to corporate IT helpdesk tickets .  Linux and Microsoft troubleshooting whilst assisting the employee infrastructure: employee workstation/laptop configuration, employee accounts / active directory, etc  Assisting with corporate IT infrastructure, servers, share drives, networks, telephony equipment, VoIP phone solutions, video conference facilities.  Assisting with hardware and software procurement and inventory management From July 2015 to Present (6 months) London, United KingdomIT Support Specialist @  Support/Maintenance of Windows/Apple Desktops/Laptops/Servers and Network infrastructure  Answering all calls in a timely and efficient manner ensuring control is maintained throughout.  Registering & Maintaining all call logs via Kaseya or Spiceworks ticketing system.  Remotely diagnosing client machines via LogMeIn, Kaseya, VNC or SSH (command prompt)  Troubleshooting of VoIP phone solutions  Installation authorised software onto servers and machines  Network cabling and patching  Maintain appropriate client documentation (licensing, diagrams, IP information ­ Lastpass)  Cloud products set up, management and troubleshooting where applicable  Setup of new users accounts (Active Directory / MS Exchange) resetting passwords, disabling and deleting old accounts.  Installation of authorised software and drivers to Laptops, Desktops, or hand­held devices and configuring new hardware (printers\copiers\fax machines\scanners)  Deal with 3rd party suppliers, record ticket numbers and chase/escalate based on SLA  Undertaking small to medium sized IT projects, relocations or new start up set ups. From November 2014 to June 2015 (8 months) Linux Systems Administrator (contract) @  Administering, Updating, upgrading remote Linux boxes, as well as Ubuntu EC2 instances in Amazon Web Services  Providing 1st / 2nd line support to clients on other platforms, (Windows and Linux alike)  Assisting in resolving tickets as issues arise.  Providing comprehensive support in Debian & CentOS Linux systems.  Monitoring remote workstations and servers with SNMP polling tools (Zabbix) and backup across all environments.  Liaise with support teams, working together to resolve customer issues. From October 2014 to November 2014 (2 months) Jeremiah Ochinyabo is skilled in: Nagios, Remote Desktop, Active Directory, Operating Systems, Windows, ITIL, Ubuntu, Amazon Web Services (AWS), Remote Access, Fedora, CentOS, IT Volunteering, Open Office, LibreOffice, IT Operations