Meeting Planner @ From August 2014 to Present (1 year 5 months) Coordinator III @ o Supports Training and Education department, specializing in Distribution Training for field employees. o Work in partnership with Meeting Planning Services and Distribution employees to coordinate travel arrangements for training attendees and facilitators. o Organize program logistics including catering, materials, registration, and transportation as well as social event management. o Assists in planning and scheduling program agendas while communicating agendas with leadership, presenters and attendees. o Collaborates with Distribution Training Team as well as Distribution leaders to ensure open communication among teams regarding upcoming training programs and special events. o Maintains updated files outlining specific details pertaining to each training program including program agendas, as well as participant management. From July 2013 to August 2014 (1 year 2 months) Des Moines, Iowa AreaGroup Rooms Coordinator @ • Act as primary resource for the operational and administrative functions for group block management including building group masters and managing inventory of 285 hotel rooms so as to maximize hotel occupancy and revenue. • Collaborate with a team of 6 Sales Managers, 3 Front Office Managers and 2 Area Revenue Managers to ensure all potential revenue opportunities are identified and capitalized based on current trends and historical data. • Act as primary resource for local corporate accounts for booking reservations, account management and accounting tasks. • Work in partnership with hotel executive committee of 10 or more department heads to ensure open communication among departments regarding upcoming events and special group requests. • Maintain updated files outlining specific details pertaining to each group and corporate account in order to communicate essential information to all departments. From August 2011 to July 2013 (2 years) Server @ • Assist guests in selecting food and beverages from the menu while highlighting current specials and making recommendations based on the tastes of each guest. • Consistently upsell additional items and increase overall revenue for the restaurant which regularly exceeds sales goals, often ranging from $500-$1200 per shift. • Recognize loyal guests by recalling food and beverage choices and build relationships with regular patrons. • Act as a trainer to new employees by instructing daily operational procedures while demonstrating standard tasks and assisting with hands-on training. From January 2011 to July 2013 (2 years 7 months) Group Coordinator/Guest Services Representative @ • Negotiated group rates for 2 meeting rooms and 135 guest rooms in order to maximize revenue according to weekly and monthly strategies. • Oversaw all aspects of guest services regarding reservations, arrival and departure of guests, as well as accommodations and special requests. • Worked in collaboration with 2 other departments to ensure effective communication among all associates. • Acted as a liaison between guests and hotel departments to ensure customer service flow was maintained. From August 2010 to August 2011 (1 year 1 month) Bartender, Cocktail Server @ • Utilized high levels of customer service and social etiquette to maintain occupancy in a live music venue. • Built strong relationships with loyal patrons of the venue and created a welcoming environment for guests to enjoy beverages while watching live entertainment. • Developed strong attention and memorization skills to ensure accurate measurements and proper preparation for 100’s of beer and cocktail recipes. • Consistently strived to exceed sales goals by upselling premium beverages and regularly exceeded goals of $200-$1000 in sales each shift. From January 2010 to August 2010 (8 months) Banquet Manager @ • Supervised staff of 10-15 wait staff while assigning duties and instructing staff of special requests for banquet and conference events. • Inspected facilities for completeness according to timelines, diagrams as well as food and beverage choices according to banquet event order. • Achieved superior rebooking rates and high customer retention due to great communication and customer service, as well as strong attention to detail. • Synchronized the efforts of food and beverage staff, wait staff, front office staff, and event contact to ensure a smoothly run event from start to finish. • Renovated out-of-date website and went on to maintain this site to promote event facilities and distribute information to potential clients online. From July 2008 to March 2010 (1 year 9 months) Student Assistant @ • Created public awareness of the importance of playground safety standards and regulations on both the state and national levels. • Strived to maintain excellent customer service with customers from around the country and overseas by assisting with online inquiries and product order replenishment. • Assisted in the development of a national online training course, including eLearning application building, student manual creation with supplemental course materials that are still being utilized today. • Designed promotional materials and revamped outdated resources by demonstrating skillful creativity and implementing recent graphic design trends. • Monitored and creatively maintained organization’s website and social media pages on Facebook and Twitter. From August 2007 to December 2009 (2 years 5 months)

BA, Marketing:Sales and Advertising @ University of Northern Iowa From 2006 to 2009 Jenn Vaske is skilled in: Front Office, Hotels, Hospitality Management, Event Planning, Hotel Booking, Meeting Planning, Revenue Analysis, Scheduling Management, Clerical Skills, Training, Revenue Management, Graphic Design, Sales Support, Hotel Reservations, Coordinating Events, Events Coordination, Participant Management