Jen Golden
Specialist IMS / Telecom Team Lead at Atos Syntel | Cincinnati Metropolitan Area
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Jen Golden serves as the Specialist IMS / Telecom Team Lead at Atos Syntel, where she leverages her extensive expertise in telecommunications and mobile device management to drive operational excellence. With a robust background in critical thinking and problem-solving, Jen has successfully implemented innovative solutions to complex challenges, enhancing both employee satisfaction and service efficiency. Her role involves dynamically resolving thousands of requests related to mobile device and service plan support, ensuring that her team of three associates delivers exceptional service 24/7.
Under Jen's leadership, the team meticulously manages a fleet of over 3,000 mobile devices, including smartphones and tablets from leading manufacturers such as Apple, Samsung, HTC, and Blackberry. This responsibility not only requires technical proficiency in tools like Citrix and Blackberry Enterprise Server but also demands a keen understanding of customer satisfaction and service delivery. Jen's strong verbal and personal communication skills enable her to effectively delegate tasks and respond to issues as they arise, fostering a collaborative environment that empowers her team to excel.
In addition to her day-to-day responsibilities, Jen is actively involved in key projects aimed at optimizing service plans and enhancing the overall user experience. Her commitment to continuous improvement and her ability to navigate the complexities of the telecommunications landscape make her a vital asset to Atos Syntel. With a focus on leadership and customer-centric solutions, Jen Golden exemplifies the qualities of a forward-thinking professional in the ever-evolving telecom industry.
Specialist IMS / Telecom Team Lead at Atos Syntel in August 2011 to Present
Varisty Swimming Coach at Walnut Hills High School in September 2015 to April 2019
SCAF Regional Trainer at Southern California Aquatics Federation in September 2012 to June 2015
Telecom Coordinator at Guitar Center in January 2011 to August 2011
Receptionist at Guitar Center in November 2009 to January 2011
HR File Clerk at Guitar Center in June 2009 to November 2009
Shelving Associate at CSUN Oviatt Library in January 2008 to April 2009
Office Assistant at Pilot Chemical Company in June 2008 to August 2008
Office Assistant at Pilot Chemical Company in June 2007 to August 2007
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CSU Northridge, Bachelor's degree
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Troubleshooting
Citrix
Computer Hardware
XP
Windows
Blackberry Enterprise Server
Aventail
RSA SecurID
Microsoft Office
Good Technology
Management
Team Building
Customer Service
Time Management
Analysis
Telecommunications
Training
Budgets
Human Resources
Coaching
Retail
System Administration
Customer Satisfaction
Team Leadership
Software Documentation
Networking
Vendor Management
Sales
Leadership
Marketing
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Discover more about Atos SyntelWhat is Jen Golden email address?
Email Jen Golden at [email protected], [email protected] and [email protected]. This email is the most updated Jen Golden's email found in 2026.
How to contact Jen Golden?
To contact Jen Golden send an email to [email protected], [email protected] or [email protected].
What company does Jen Golden work for?
Jen Golden works for Atos Syntel
What is Jen Golden's role at Atos Syntel?
Jen Golden is Specialist IMS / Telecom Team Lead
What is Jen Golden's Phone Number?
Jen Golden's phone (**) *** *** 350
What industry does Jen Golden work in?
Jen Golden works in the Retail industry.
Jen Golden Email Addresses
Jen Golden Phone Numbers
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