Jeff Fortin
Director of Account Management at Rippling | San Francisco Bay Area
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As the Director of Account Management at Rippling, Jeff Fortin leverages over a decade of client relations experience to cultivate meaningful partnerships and drive significant revenue growth. His humanistic approach to relationship building is at the core of his leadership style, enabling him to effectively guide a diverse team of 23 professionals across SMB, Mid-Market, and Strategic segments. Under his stewardship, the team has not only achieved remarkable success in renewals and retention but has also laid the groundwork for future expansion, with plans to onboard new managers and individual contributors in 2025.
Jeff's expertise in strategic partnerships and account management has been instrumental in navigating the complexities of hypergrowth environments. He has successfully spearheaded key projects that prioritize customer satisfaction and engagement, ensuring that clients receive tailored solutions that meet their evolving needs. His analytical skills, complemented by proficiency in tools like SPSS and PowerPoint, allow him to derive actionable insights from data, enhancing the overall customer experience.
In FY24, Jeff's team celebrated several key achievements, including a significant uptick in customer retention rates and a marked increase in upsell opportunities, which underscore the effectiveness of their customer success initiatives. As Rippling continues to innovate in the HR and IT management space, Jeff remains committed to fostering a culture of excellence and collaboration, driving both team performance and client satisfaction to new heights. For those interested in joining this dynamic team, opportunities are available at Rippling, where the focus on relationship-driven success is paramount.
Director of Account Management at Rippling in December 2023 to Present
Manager, Account Management at Rippling in January 2022 to December 2023
Strategic Customer Success Manager at Rippling in March 2021 to January 2022
Client Consulting (Part-Time) at Placement in January 2021 to January 2022
Founding Hire – Customer Success Leader at Placement in January 2020 to January 2021
Senior Manager, Customer Success & Account Management at Cuebiq in January 2019 to January 2020
Senior Manager, Client Solutions at Samba TV in January 2016 to January 2019
Client Analyst - Tech Vertical at Management Insight in January 2014 to January 2016
Research Assistant - Social & Organizational Psychology at Boston University in January 2013 to January 2014
Teacher Assistant - Psychology of Personality at Bridgewater State University in January 2012 to January 2013
Research Assistant - Social / Organizational Psychology at Bridgewater State University in January 2011 to January 2013
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Boston University, Master of Arts (M.A.)
Bridgewater State University, Bachelor of Science
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Sales Leadership
Quota Achievement
Strategic Partnerships
Data Analysis
Psychology
Account Management
Customer Experience
Consulting
Customer Relationship Management (CRM)
Analytics
Customer Satisfaction
Start-ups
Customer Engagement
Sales
Analytical Skills
User Experience
SPSS
PowerPoint
Relationship Building
Mentoring
Communication
Leadership
Management
Self-awareness
Key Client Relationships
Organizational Psychology
Cross Functional Team Building
Post-Sales
Client Onboarding
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Discover more about RipplingWhat is Jeff Fortin email address?
Email Jeff Fortin at [email protected]. This email is the most updated Jeff Fortin's email found in 2026.
How to contact Jeff Fortin?
To contact Jeff Fortin send an email to [email protected].
What company does Jeff Fortin work for?
Jeff Fortin works for Rippling
What is Jeff Fortin's role at Rippling?
Jeff Fortin is Director of Account Management
What is Jeff Fortin's Phone Number?
Jeff Fortin's phone (**) *** *** 414
What industry does Jeff Fortin work in?
Jeff Fortin works in the Internet industry.
Jeff Fortin Email Addresses
Jeff Fortin Phone Numbers
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