Jared Phifer
Director, Software Engineering CX at NICE | Riverton, Utah, United States
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As the Director of Software Engineering for Customer Experience (CX) at NICE, Jared Phifer plays a pivotal role in driving innovation and excellence within the organization. With a strong foundation in leadership and strategic planning, Jared has successfully spearheaded the creation of a new workstream that integrates both legacy products and cutting-edge solutions. This initiative encompasses established offerings such as MAX, SF Agent, and Partner Sync, while also introducing groundbreaking products like CXone Agent, Embedded Agents, and Connected Agent. His ability to blend existing technologies with new developments showcases his expertise in software engineering and his commitment to enhancing customer experiences.
Currently, Jared leads two dynamic development team workstreams, where his collaborative leadership style fosters an environment of creativity and productivity. His detail-oriented approach ensures that projects are executed efficiently, while his strong communication skills enable him to effectively liaise with cross-functional teams. By mentoring and coaching team members, Jared cultivates a culture of continuous learning and improvement, which is essential in the fast-paced tech landscape.
Jared's proficiency in management and instructional technology further enhances his capability to guide teams through complex challenges. His passion for e-learning and networking allows him to stay ahead of industry trends, ensuring that NICE remains at the forefront of software engineering solutions. As a self-motivated and high-performing leader, Jared Phifer is not only committed to personal growth but also to empowering his teams to achieve excellence in delivering exceptional customer experiences.
Director, Software Engineering CX at NICE in May 2021 to Present
Engineering Manager at NICE in July 2017 to May 2021
Senior Software Engineer at NICE in March 2017 to July 2017
Sr. Technical Lead at Allen Communication Learning Services in December 2016 to March 2017
Sr. Portal Solutions Engineer at Allen Communication Learning Services in May 2007 to December 2016
Owner at Gamerzz 4, LC in January 2005 to August 2007
IT Manager at Allen Communication Learning Services in February 2003 to May 2007
Senior Network Administrator at Synerteck Inc. in September 2001 to February 2003
Application Specialist & Network Administrator at iBAHN (Formerly STSN) in October 1999 to August 2001
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Technical Leadership
Leadership
Mentoring
Strategic Planning
Collaborative Leadership
Cross-functional Team Leadership
Strategy Execution
Management Professional
Scrum Master
Program Management
Strategic Vision
Software as a Service (SaaS)
Resource Allocation
Computer Science
Coaching
Servers
Learning Management Systems
E-Learning
Management
Network Administration
Technical Writing
Instructional Technology
Networking
HTML
CRM
MySQL
PHP
SQL
Captivate
Blended Learning
Linux
JavaScript
Instructor-led Training
Microsoft SQL Server
C#
Active Directory
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Discover more about NICEWhat is Jared Phifer email address?
Email Jared Phifer at [email protected]. This email is the most updated Jared Phifer email found in 2026.
What is Jared Phifer phone number?
Jared Phifer phone number is +18016357170 and +18017997230.
How to contact Jared Phifer?
To contact Jared Phifer send an email to [email protected]. If you want to call Jared Phifer try calling on +18016357170 and +18017997230. (updated on November 04, 2024)
What company does Jared Phifer work for?
Jared Phifer works for NICE
What is Jared Phifer's role at NICE?
Jared Phifer is Director, Software Engineering CX
Jared Phifer Email Addresses
Jared Phifer Phone Numbers
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