Jack Murrin

Customer Experience Manager at Oura | New York, New York, United States

About Jack Murrin

As the Customer Experience Manager at Oura, Jack Murrin leverages over eight years of expertise in customer experience and operations to spearhead initiatives that enhance service delivery and drive customer satisfaction. Managing a diverse team of 40 professionals across the U.S., including four direct reports, Jack fosters a culture of excellence and accountability. His leadership is characterized by a commitment to operational efficiency, utilizing data analytics to identify customer pain points and implement strategic improvements that bolster the overall customer experience (CX) ROI.

Jack's role involves close collaboration with cross-functional teams, including Product, Engineering, and Marketing, to pinpoint and prioritize deficiencies within the product and customer journey. This collaborative approach not only enhances the customer experience but also ensures that the voice of the customer is integrated into product development and marketing strategies. One of his key projects involved launching a comprehensive employee training program that emphasizes customer relationship management (CRM) and engagement, empowering team members to deliver exceptional service.

A certified customer experience performance leader, Jack is skilled in content development, schedule control, and time management, which he employs to streamline operations and optimize team performance. His strong communication skills and understanding of cultural diversity enable him to lead effectively in a dynamic environment, ensuring that both customers and stakeholders receive unparalleled value. With a passion for continuous improvement and a keen eye for detail, Jack Murrin is dedicated to transforming the customer experience landscape at Oura, setting new standards for excellence in the industry.

Jack Murrin Work