Irit Eizips's Email & Phone Number
Top 100 Customer Success Strategist since 2013
Irit Eizips's Education
The Academic College of Tel-Aviv, Yaffo
January 1994 to January 1997
San Jose State University
January 2004 to January 2005
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Irit Eizips's Estimated Salary Range
About Irit Eizips's Current CompanyGainsight
Frequently Asked Questions about Irit Eizips
What company does Irit Eizips work for?
Irit Eizips works for Gainsight
What is Irit Eizips's role at Gainsight?
Irit Eizips is Head of Solutions Consulting
What is Irit Eizips's business email address?
Irit Eizips's business email address is irit.eizips@***.***
What is Irit Eizips's Phone Number?
Irit Eizips's phone (213) ***-*323
What industry does Irit Eizips work in?
Irit Eizips works in the Information Technology & Services industry.
About Irit Eizips
💼 Past Experience
I had the privilege of working with very senior leadership at Gainsight. Leaders have identified and tackled a variety of challenges and desires that I have been able to successfully simulate in my work. executive work, usually involves sharing insights with key decision makers and characterizing their real-world scenarios allowingfor a better understanding of their position. Challenges that I faced as a Solutions Consultant at Gainsight, but unsuccessfully tackled in previous positions, were these:* Managerial Discretion- I was given final say on all marketing collateral and product presentations. Although I had the written guarantees from the CEO, I often lacked the strength or courage to share these insights with the team members, which resulted in an inability to fully execute the company's marketing strategy. A silver lining was that I was able to develop marketing flyers and product demos. These were a great success in getting the word out about our products.* Burnout- burnout is a common problem for sales people and it was often difficult for me to stay motivated during my time at Gainsight. I was often working long hours and feeling overwhelmed by the task at hand. However, I was able to take some time for myself, changed my work environment ( moved to a smaller office), and checkpoint my progress. These changes led to significantly increased productivity and overall satisfaction with my work.* inexperience- I often encountered new and extraordinary customer behavior. As a Solutions Consultant, I was not privy to the company's top-down direction and management's aim to increase turnover. In order to find and address source of customer dissatisfaction, IWow! struggled to develop an effective customer satisfaction strategy. For example, I was unaware that a large percentage of customers were unhappy with their selected provider- even though it was competitor's product that the customer had switched to. I was also unable to identify which channels led to unsatisfactory customer experiences, and so were unable to recommend necessary changes.* Mistakes- Although I was familiar with a huge amount of customer data, I madeSeveral customer service mistakes that cost the company millions of dollars. For example, I was unaware that a large percentage of customers were unhappy with their selected provider- even though it was competitor's product that the customer had switched to. I was also unable to identify which channels led to unsatisfactory customer experiences, and so were unable to recommend necessary changes. Most importantly, I made a seperate, ineffective attempt to contact the customer directly- which caused significant customer disappointment and anger.* Learning Curve- The learning curve for Solutions Consulting at Gainsight was difficult to overcome. I often struggled to keep up with the rapidly changing customer behavior and acquired new skills quickly.* Salaries- The salaries at Gainsight were competitive, but the benefit package was quite lacking. despite the excellent training and development provided by the company's headquarter, the employee dashboard was quite poor, making it difficult to track individual employee productivity.
Irit Eizips has a Bachelor's degree in Economics and Management from The Academic College of Tel-Aviv, Yaffo, from 1994 to 1997. Irit Eizips then earned a MS in accountancy from San Jose State University from 2004 to 2005. In her previous three years of work experience, Irit Eizips has provided accounting and financial consulting services to businesses throughout the Bay Area and San Francisco.Throughout her work history, Irit Eizips has exhibited strong bookkeeping and finances skills. Irit Eizips is well-equipped to provide accounting and financial consulting services to businesses throughout the Bay Area and San Francisco.
💡 Technical & Interpersonal Skills
Irit Eizips is a Head of Solutions Consulting at Gainsight from March 2013 to August 2014 (1 year 6 months) in San Francisco Bay Area. Gainsight is a fast-paced, high-growth startup. The company offers the first and only complete Customer Success Management solution, helping businesses reduce churn, increase up-sell and drive customer satisfaction. The company’s SaaS suite integrates with Salesforce and uses Big Data analytics to evaluate sales data, usage logs, support tickets, surveys and other sources of customer intelligence. I started out as the director of technical marketing, reporting directly to the CEO and working closely with the company's founder in closing sales deals. My role gradually expanded and included the management of solution consulting (pre-sales), sales enablement, sales operations and solution architecture. With sales, adoption and excitement being the main objectives, I approached the execution and completion of all initiatives with a sense of urgency, including:1.Defining technical marketing collateral and technical sales presentations.2.Creating prospect facing workshops.3.Developing battle cards.4.Creating a replicable demo platform and related sales scripts and demo storyboards Outside the technical marketing role, I've worked hand in hand with Gainsight's CEO on these initiatives:5.Building a solution consulting team.6.Defining the company's sales enablement framework and delivering weekly training sessions.7.Developing the company's solution architecture documentations, including:- A SOW template- SOW modeler (implementation fee calculator).8.Managing and optimizing the sales operations processes, including:- Hiring and managing a Salesforce administrator.9. Implementing a quoting tool.10. Optimizing the sales forecast process.11. Building sales related reports and dashboards.12. Optimizing the sales closing process by:- Reviewing the closing process and related internal controls.- Developing a new PO template.
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In a nutshell
Irit Eizips's Ranking
Ranked #873 out of 17,460 for Head of Solutions Consulting in California
Irit Eizips's Personality Type
Extraversion (E), Sensing (S), Feeling (F), Perceiving (P)
2 year(s), 0 month(s)
Irit Eizips's Willingness to Change Jobs
Open to opportunity?
There's 78% chance that Irit Eizips is seeking for new opportunities