I am a highly proficient IT professional, focused on success, with sixteen year’s first-rate experience in delivering change enabled by technology for leading companies including Marks & Spencer, BskyB, Royal Mail and Hewlett Packard. My background is in software engineering and this experience provides me an invaluable understanding of all technical aspects of a project. I have a wealth of experience in defining IT strategy and direction, stakeholder communication at all levels of the business and driving innovation through the use of technology to deliver business benefit. I have a strong interest in delivery methodology and am particularly passionate about agile product delivery, having been involved in both the business and It transformational process at Marks & Spencer and BSkyB. Specialties: • Portfolio, programme & project management (Agile & PRINCE2) • Leadership • E-business implementation & operation • Contact center telephony & multi-channel solutions • Senior stakeholder communication & expectation management • IT strategy and future trend analysis • Negotiation • Business transformation & process re-engineering • Risk management • Budget management • Financial planning and estimation • Team building, mentoring and motivation • Distributed resource / vendor management • Enterprise wide application integration

Head of Technology - Contact Centres & Telephony @ From October 2015 to Present (3 months) Head of Delivery Services, M&S.com @ Following the successful the Multi Channel Foundation Programme, I am currently engaged in business and IT transformation activity to lead the agile change initiative across M&S.com. As part of this role, I am coaching both the IT and business teams in the new delivery model, based on Scrum, as well as driving the implementation of development best practices, including BDD and continuous delivery across the multiple product teams. From March 2014 to Present (1 year 10 months) London, United KingdomBusiness Solutions Manager @ A 3 year, £150m programme, delivering the in-house web, order management and contact centre platform, to transition away from the Amazon solution M&S had been using for the past 7 years. I led both the Customer Service work-stream which delivered a new Genesys based telephony system and CRM application into M&S’s in house and outsourced contact centres, as well as the Order Management work-stream, which delivered an IBM Sterling Commerce platform into the business to route all store, web and contact centre orders to the multiple distribution centres. I was responsible for multiple cross-functional business and IT teams working towards the delivery and operational management of the new product platforms. http://www.telegraph.co.uk/finance/newsbysector/retailandconsumer/10647939/Marks-and-Spencer-launches-new-website-to-replace-Amazon-platform.html From December 2012 to March 2014 (1 year 4 months) London, United KingdomDelivery Manager @ From September 2010 to November 2012 (2 years 3 months) Programme Manager @ The objective of the Online Commerce Programme was to both re-platform and re-develop the existing online shop application to provide; • Greater stability • Reduce the cost of change • Provide the business with a channel capable taking a higher percentage of sales online From August 2009 to September 2010 (1 year 2 months) Scrum Master @ Scrum Master for various projects including; - McAfee Integration - Visual Voicemail - Introduce a Friend - Online Shop (eSales) From April 2007 to August 2009 (2 years 5 months) Project Manager @ From March 2003 to March 2007 (4 years 1 month) Project Manager @ Selectica Project Manager for the redevelopment of the Online Price Finder Application From June 2005 to December 2006 (1 year 7 months) Principal Consultant @ From August 1999 to January 2003 (3 years 6 months)

Bachelor of Science (BSc), Computer Science with German @ Staffordshire University From 1995 to 1999 Ian Mahoney is skilled in: Multi-Channel Commerce, Vendor Management, Service Delivery, Project Delivery, Mobile Devices, Scrum, Risk Management, Integration, PMO, IT Strategy, E-commerce, Software Project Management, Agile Project Management, Budgets, Team Building