Howie Chen
Founder, CEO at Heliopath | Atlanta Metropolitan Area
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As the Director of Product Management in Research and Development at NICE, Howie Chen leverages his extensive experience in AI and digital strategy to drive innovation in customer service and call center operations. With over 20 years of professional expertise, Howie has established himself as a thought leader in digital transformation, evidenced by his recognition in CIO Magazine’s Top 25 Digital Transformation leaders. His role involves leading international R&D teams to enhance AI platforms that cater to diverse industry sectors, ensuring that NICE remains at the forefront of technological advancements in customer engagement.
Howie’s strategic vision is complemented by a robust management consulting background, allowing him to effectively navigate complex business landscapes and implement impactful solutions. His proficiency in strategic planning and business process improvement enables him to identify opportunities for optimization within customer service frameworks, ultimately enhancing operational efficiency and customer satisfaction. Under his leadership, key projects have not only achieved significant milestones but have also garnered industry accolades, including two entries in iTunes’ Top 10 rankings.
In addition to his technical acumen, Howie excels in team management and change management, fostering a collaborative environment that encourages innovation and agility. His commitment to integrated marketing and product development ensures that NICE’s offerings are not only technologically advanced but also aligned with market needs and customer expectations. As Howie continues to spearhead transformative initiatives, he remains dedicated to empowering organizations to harness the full potential of AI in enhancing their customer service capabilities.
Founder, CEO at Heliopath in May 2020 to Present
Director, AI Product Management (R&D) at NICE in November 2023 to February 2025
Director, Product Management / Program Management at Concentrix Catalyst in November 2020 to October 2023
Associate Director, Digital Product Management at Publicis Sapient in October 2008 to May 2020
Media Management at 360i in January 2008 to January 2008
Consultant at Accenture in January 2007 to January 2008
GS-13 Program Analyst at U.S. Department of Homeland Security in January 2002 to January 2005
Sr. Market Analyst at Graham-Field (GF Health Products, Inc) in January 2001 to January 2002
Business Analyst at A.T. Kearney in January 2000 to January 2001
E-4, Ordnance / Psy Ops at US Army in January 1996 to January 2000
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Emory University - Goizueta Business School, MBA
Emory University - Goizueta Business School, BBA
Trailhead by Salesforce, January 2018 to January 2020
The George Washington University, non-degree
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Google Cloud Platform (GCP)
Agentforce
Agentblazer Champion
Artificial Intelligence (AI)
Large Language Models (LLM)
Product Management
Machine Learning
Supervised Learning
Unsupervised Learning
Big Data
Analytics
Web Analytics
Customer Experience
Project Management
Startup Development
Government
Contact Centers
Healthcare
Telecommunications
Digital Transformation
IT Strategy
Service Design
Digital Strategy
Mobile Applications
Business Transformation
Management Consulting
Change Management
User Experience (UX)
Agile Methodologies
Cross-functional Team Leadership
Business Process Improvement
Competitive Analysis
Turnaround Strategy
Financial Modeling
Forecasting
Lean Six Sigma
Copywriting
Online Campaign Management
Digital Marketing
Marketing Strategy
Product Development
Python (Programming Language)
Marksmanship
Ordnance
Psychological Operations
Military Training
Field Operations
Strategic Sourcing
Manufacturing
Supplier Negotiation
Inventory Management
Homeland Security
Airport Management
Airport Security
Federal Government
Military Logistics
Lean Manufacturing
Logistics Management
Fleet Management
Fleet Operations
Sales Operations
Omni-Channel Marketing
Integrated Marketing
Rapid Prototyping
Loyalty Programs
Prompt Engineering
Finance
Accounting
Investment Banking
Life Sciences
Laboratory Skills
Organic Chemistry
Biology
Marketing
Data Science
Corporate Finance
Operations Management
Data Analysis
Strategy
Program Management
Process Improvement
Strategic Planning
Management
Start-ups
Analysis
Team Management
Mobile Devices
Business Analysis
Business Strategy
Leadership
E-commerce
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What is Howie Chen email address?
Email Howie Chen at [email protected] and [email protected]. This email is the most updated Howie Chen's email found in 2026.
How to contact Howie Chen?
To contact Howie Chen send an email to [email protected] or [email protected]. (updated on March 26, 2024)
What company does Howie Chen work for?
Howie Chen works for Heliopath
What is Howie Chen's role at Heliopath?
Howie Chen is Founder, CEO
What is Howie Chen's Phone Number?
Howie Chen's phone (**) *** *** 174
What industry does Howie Chen work in?
Howie Chen works in the Information Technology & Services industry.
Howie Chen Email Addresses
Howie Chen Phone Numbers
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