Experienced multichannel retail professional with over 12 years of experience on and offline. Currently Operational Excellence Manager at notonthehighstreet.com responsible for delivery of strategic and technical projects across the business. I started my career with 8 years in store retail environments as a manager, with a proven record of driving sales and developing teams. Strong operations background of labour planning, replenishment and stock management, store management and budget control. Commercial experience including space management and optimisation, merchandising, responsibility for customer service and training. Part of the team who opened the first UK Next store in Copenhagen in 2003. More recently I spent 4 years as an Accenture consultant specialising in retail clients across fashion, grocery and general merchandise. Experience of design and implementation of websites on both ATG and Blue Martini platforms, along with supporting architecture such as Endeca, Sterling Commerce and Fatwire. Key areas of knowledge include order management (click and collect, returns, online ordering and fulfillment), online promotional functionality, checkout design and stock management. Experienced in usability, information architecture and multichannel retail. Notably worked on the major replatforming of the newlook.com website as Functional Architect and continued to lead functional design in a product management style role across further releases. Joined notonthehighstreet.com as Senior Project Manager responsible for implementation of projects as well as business as usual change, and new project management processes across one of the fastest growing companies in the UK. Currently Operational Excellence Manager responsible for business process, business change, operational compliance and scalability Specialties:- Multi-channel retail, e-Commerce, Java, ATG, HTML, Blue Martini (Escalate), web content management, site usability and contact centre applications. - Planning,requirements gathering,functional design, testing and test management. - Fashion retail, store management, customer service, planning, store operations, merchandising, replenishment and supply chain. - Online order management, fulfillment, click and collect, instore returns, carrier management, end to end - Checkout design, usability

eCommerce Development Manager @ From May 2013 to Present (2 years 6 months) Operational Excellence Manager @ From May 2012 to May 2013 (1 year 1 month) Senior Project Manager @ Programme management of entire 2011 roadmap. Responsible for workflow of projects across the company as well as the design and introduction of process across the project lifecycle from high level strategy to implementation. Project Manager for key business Delivery & Fulfillment project. From May 2011 to May 2012 (1 year 1 month) Senior Technical Project Manager @ In the new position of Senior Technical Project Manager I am responsible for the scheduling, prioritisation, test and deployment of technical projects across the custom-build Ruby-on-Rails application which powers the notonthehighstreet.com business. From December 2010 to May 2011 (6 months) Consultant -Multichannel @ 2-years in a variety of roles working on the replatforming and development of the newlook.com site onto ATG. worked on a number of areas including: - Order management and end to end payment functionality - Front end checkout design and information architecture - Design of customised search and navigation solution - Functional design of ATG promotional functionality - Content management and custom functionality to suport business requirements - Click and collect - Business process mapping and design - Testing and test planning - Staff discount design and implementation - Student discount design and implementation - Delivery and fulfillment - Operations and contact centre review - User testing August 2010-December 2010 - Rapid Agile Development Lead at newlook.com. May 2010 - August 2010. Test Lead on newlook.com release 2.0. Product owner of Release 2.0 April 2010-May 2010 - Business Process Lead on newlook.com March 2009-May 2010 Functional Architect on large scale ATG implementation for newlook.com. From March 2009 to December 2010 (1 year 10 months) Analyst @ In top 2% of analysts within my peer group achieving promotion to consultant after 2 years and in a year where only 23 candidates were promoted. January 2008-February 2009 Functional Analyst for contact centre and instore operations (click and collect and store returns) on the Sainsbury's GM Online project. Designed enhancements to Blue Martini based contact centre solution and responsible for custom designed click and collect and instore returns solutions running on Blue Martini and integrated with Sterling Commerce. Brought knowledge of multi channel processes and best practice to help drive the documentation of to-be business processes. August 2007-January 2008 Business Analyst on Accenture sustainability project looking at creating an ecommerce sustainability marketplace. Responsibly for designing POC with the design agency as well as developing rewards model and front end functionality. Functional design of checkout, account areas and customer CO2 tracking functionality as well as proof of concept design of loyalty point solution, business model generation and brand development. March 2007- August 2007 Functional Analyst for asses and plan and design phases of large scale eCommerce replatforming for a UK supermarket chain. Workshop planning, reasearch and functional design of ATG promotional functionality and online marketing solutions to integrate with enterprise wide systems and support multi channel promotional opportunities. Front end design of custom promotional codes rules. From January 2007 to March 2009 (2 years 3 months) Sales Manager - Various Roles @ Experienced fashion retail manager with 8 years experience across a range of store roles. Experience of medium to large store environments across UK and International geographies. Strong operations background as well as detailed product knowledge and merchandising skills. Store management and keyholder responsibilities. From 1999 to 2007 (8 years)

BA Hons, English Literature, 2.1 @ University of Newcastle-upon-Tyne From 1999 to 2002 PGDip, Computing @ Northumbria University From 2005 to 2007 Course, Buying and Merchandising @ Fashion Retail Academy (London) From 2009 to 2009 Usability and Customer Experience @ eConsultancy From 2010 to 2010 Helen Colclough is skilled in: Multi-channel Retail, Retail Management, Order Fulfillment, Merchandising, Web Project Management, Process Improvement, Business Process Design, Store Management, Replenishment, Strategy Development, Retail, Usability, Test Management, Customer Experience, Operations, Contact Centre, E-commerce, Requirements Gathering, Multi-channel Marketing, Strategy, Project Planning, Supply Chain, Program Management, Product Management, SEO, Business Analysis, Online Marketing, Project Management, Team Management, Management, Contact Centers, CPFR