Greg Bonness
Senior Client Success Manager at TTEC Digital | Brownsburg, Indiana, United States
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Greg Bonness is a seasoned professional with over 30 years of experience in the contact center industry, currently serving as a Senior Client Success Manager at TTEC Digital. In this pivotal role, Greg acts as a dedicated advocate for his clients throughout the entire client lifecycle, ensuring their needs are met while identifying opportunities for growth and improvement. His extensive background in operations, technology, consulting, and account management enables him to navigate complex business environments effectively, making him a trusted partner for organizations looking to enhance their customer experience.
At TTEC Digital, Greg is instrumental in developing strong business relationships with clients, gaining deep insights into their industry dynamics, operational challenges, and strategic goals. His expertise in VoIP, Unified Communications, and Session Initiation Protocol (SIP) allows him to propose tailored solutions that not only address immediate challenges but also align with long-term business objectives. Greg is particularly passionate about improving both the customer experience and the agent experience, advocating for innovative strategies that leverage enterprise software and customer relationship management (CRM) systems.
Key projects under Greg’s leadership often focus on optimizing contact center operations, enhancing service delivery, and implementing cutting-edge technologies that drive efficiency and customer satisfaction. His leadership skills and commitment to excellence empower teams to deliver exceptional results, making him a vital asset to TTEC Digital and its clients. Through his proactive approach and industry knowledge, Greg continues to elevate the standards of client success, ensuring that businesses thrive in an increasingly competitive landscape.
Senior Client Success Manager at TTEC Digital in May 2024 to Present
Director of Customer Experience Practice at HMC3 in February 2023 to May 2024
Vice President of Client Experience at Sharpen in August 2020 to January 2023
Director of Client Success at Sharpen in April 2019 to August 2020
Senior Solutions Engineer at Sharpen in January 2019 to April 2019
Principal Business Consultant at Genesys in October 2017 to December 2018
Senior Customer Success Manager at Genesys | Interactive Intelligence in December 2016 to September 2017
Senior Manager, Client Success at Genesys | Interactive Intelligence in December 2015 to November 2016
Senior Client Account Manager at Genesys | Interactive Intelligence in November 2011 to December 2015
Project Manager at ValueWise Corporation in February 2011 to November 2011
Regional Manager Professional Services at Interactive Intelligence in January 2006 to February 2011
Principle Consultant at eLoyalty in January 1999 to January 2006
Account Manager/Call Center Manager at Electronic Data Systems in April 1999 to October 1999
Customer Service Operations Manager at Electronic Data Systems in May 1998 to April 1999
Human Resources Manager at Electronic Data Systems in March 1996 to April 1998
Call Center Operations Manager at Electronic Data Systems in September 1994 to February 1996
Business Analyst at Electronic Data Systems in February 1991 to August 1994
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Technology Management
IVR
Professional Services
CTI
Contact Centers
ACD
Workforce Management
Telephony
SaaS
VoIP
Unified Communications
Call Center
SIP
Telecommunications
Call Centers
Service Delivery
Customer Engagement
Management
Integration
Customer Experience
Leadership
Solution Selling
Cross-functional Team Leadership
Enterprise Software
Avaya
CRM
Customer Relationship Management (CRM)
Software as a Service (SaaS)
Session Initiation Protocol (SIP)
Voice over IP (VoIP)
Software Industry
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Discover more about TTEC DigitalWhat is Greg Bonness email address?
Email Greg Bonness at [email protected]. This email is the most updated Greg Bonness email found in 2026.
What is Greg Bonness phone number?
Greg Bonness phone number is +13173638439 and +17702152229.
How to contact Greg Bonness?
To contact Greg Bonness send an email to [email protected]. If you want to call Greg Bonness try calling on +13173638439 and +17702152229.
What company does Greg Bonness work for?
Greg Bonness works for TTEC Digital
What is Greg Bonness's role at TTEC Digital?
Greg Bonness is Senior Client Success Manager
What industry does Greg Bonness work in?
Greg Bonness works in the It Services And It Consulting industry.
Greg Bonness Email Addresses
Greg Bonness Phone Numbers
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