Gary Spencer

Enrollment Specialist Supervisor- Fair Fares NYC at NYC Human Resources Administration | Bronx, New York, United States

About Gary Spencer

Gary Spencer currently serves as the Enrollment Specialist Supervisor for the Fair Fares NYC program within the New York City Human Resources Administration (HRA), where he plays a pivotal role in enhancing access to affordable transportation for low-income residents. In this capacity, Gary supervises a dedicated team of enrollment specialists, ensuring that the application process for the Metropolitan Transportation Authority (MTA) Fair Fares program runs smoothly and efficiently. His responsibilities include assigning consumer applications, conducting periodic reviews of completed applications, and providing ongoing training and support to his team, thereby fostering a culture of excellence and accountability.

Gary’s expertise lies in his exceptional organizational and supervisory skills, which are critical in managing a high-volume workload while maintaining accuracy and compliance with program guidelines. He leverages his proficiency in data collection and analysis to identify trends and areas for improvement, ultimately enhancing the enrollment experience for consumers. His adept use of Microsoft Office Suite, particularly Excel and PowerPoint, allows him to create comprehensive reports and presentations that communicate key insights to stakeholders effectively.

In addition to his operational responsibilities, Gary is committed to strategic planning and community outreach, ensuring that the Fair Fares program reaches those who need it most. His leadership not only drives team performance but also contributes to the broader mission of the HRA to alleviate poverty and promote economic mobility in New York City. With a focus on continuous improvement and a passion for public service, Gary is dedicated to making a meaningful impact in the lives of New Yorkers through equitable access to transportation resources.

Gary Spencer Work