Frederic Ghestem
Area Vice President Customer Success South Europe at Sidetrade | Paris, Île-de-France, France
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Frederic Ghestem serves as the Area Vice President of Customer Success for South Europe at Sidetrade, where he leverages his extensive expertise in customer success and professional services to drive growth and enhance client satisfaction. With a proven track record in managing the sales and delivery of consulting engagements and software implementations, Frederic is adept at fostering long-term customer relationships that ensure retention and loyalty. His current focus is on structuring and developing a dedicated team of Customer Success Managers, responsible for overseeing a diverse portfolio of 150 clients utilizing Sidetrade's cutting-edge finance solutions powered by artificial intelligence.
Frederic's role encompasses key initiatives such as reducing churn, identifying upsell and cross-sell opportunities, and maintaining close proximity to customer needs through proactive management strategies. He has been instrumental in creating Collaborative Innovation Workshops, which serve as a platform for clients to engage with Sidetrade's solutions and provide valuable feedback that informs product development. His strategic vision is complemented by his expertise in change management, project management, and treasury management, allowing him to implement best practices that drive additional revenue streams.
In addition to his leadership capabilities, Frederic is passionate about building high-performing teams from the ground up, fostering a culture of collaboration and innovation. His commitment to developing new consulting offerings and methodologies positions Sidetrade as a leader in the SaaS landscape, particularly within the supply chain and finance sectors. With a focus on delivering exceptional customer experiences, Frederic Ghestem continues to shape the future of customer success at Sidetrade, ensuring that clients not only achieve their goals but also thrive in an increasingly competitive environment.
Area Vice President Customer Success South Europe at Sidetrade in February 2020 to Present
Operations Director at 45 Secondes in September 2017 to November 2019
Professional Services & Products Strategy Director at Alsyon Technologies in July 2014 to July 2017
Senior Consultant at Mussey Conseils in September 2012 to January 2014
VP Professional Services at Kyriba Semea in January 2006 to January 2012
General Manager at e-Kids in June 2003 to July 2005
Professional Services Director at Diagram in July 1992 to February 2003
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Expérience client
Intégration des nouveaux employés
Change Management
Project Management
Marketing
Treasury Management
Business Planning
SaaS
Account Management
EBAM
Payment Systems
Supply Chain
Treasury
Customer Service
Cash Management
SwiftNet
Management
Stratégie
e-mandat
Consulting
Gestion de la trésorerie
Gestion de projet
Gestion trésorerie
Planification commerciale
Service client
Services professionnels
Stratégie commerciale
Strategy
Finance
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Discover more about SidetradeWhat is Frederic Ghestem email address?
Email Frederic Ghestem at [email protected]. This email is the most updated Frederic Ghestem email found in 2026.
How to contact Frederic Ghestem?
To contact Frederic Ghestem send an email to [email protected].
What company does Frederic Ghestem work for?
Frederic Ghestem works for Sidetrade
What is Frederic Ghestem's role at Sidetrade?
Frederic Ghestem is Area Vice President Customer Success South Europe
What is Frederic Ghestem's Phone Number?
Frederic Ghestem's phone (**) *** *** 388
What industry does Frederic Ghestem work in?
Frederic Ghestem works in the It Services And It Consulting industry.
Frederic Ghestem Email Addresses
Frederic Ghestem Phone Numbers
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