Frank Riccardi
National Customer Service Manager at Swiss Post Solutions | Brewster, New York, United States
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Frank Riccardi currently serves as the National Customer Service Manager at Swiss Post Solutions, where he leverages his extensive expertise in financial and operations management to drive excellence in Business Process Outsourcing (BPO) for high-profile clients such as Amazon, Publicis, and Top of the Rock. In this pivotal role, Frank is responsible for overseeing the financial performance of BPO activities, ensuring that both manpower and non-labor expenses are effectively managed to optimize operational support for businesses that outsource their mail and ancillary functions. His deep understanding of financial analytics, earned value management, and process improvement allows him to transform complex data into actionable insights, enhancing corporate intelligence and strategic decision-making.
Frank's commitment to business development and project management is reflected in his ability to identify opportunities for growth and efficiency within the organization. He excels in financial modeling and forecasting, utilizing advanced Microsoft Excel skills to create robust financial reports that inform executive compensation modeling and strategic planning. His proficiency in third-party vendor management further strengthens his capability to foster collaborative partnerships that drive operational success.
With a keen interest in analyzing big data, Frank is adept at uncovering trends and patterns that inform business strategy and process scheduling. His holistic approach to financial and operational management not only supports the immediate needs of clients but also positions Swiss Post Solutions for long-term success in a competitive landscape. As he continues to navigate the complexities of BPO, Frank remains dedicated to delivering exceptional service and results that exceed client expectations.
National Customer Service Manager at Swiss Post Solutions in May 2019 to Present
Sr. Financial Analyst at IBM in December 1998 to June 2018
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Hofstra University, Master of Business Administration - MBA
Long Island University, Bachelor of Arts - BA
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Financial Analysis
Business Analysis
Management
Business Process Improvement
Leadership
Financial Modeling
Microsoft Excel
Strategic Planning
Financial Reporting
Forecasting
Executive Compensation Planning
Business Performance Management
Resource Management
Business Process Outsourcing (BPO)
Financial Process Improvement
Financial Variance Analysis
Business Development
Blockchain
Third Party Vendor Management
Contract Management
Program Management
IT Project & Program Management
IT Strategy
Business Strategy
Business Planning
Business Transformation
Process Scheduler
Business Process Design
Process Optimization
Budget Process
Requirements Analysis
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Discover more about Swiss Post SolutionsWhat is Frank Riccardi email address?
Email Frank Riccardi at [email protected]. This email is the most updated Frank Riccardi's email found in 2026.
What is Frank Riccardi phone number?
Frank Riccardi phone number is 8455586444.
How to contact Frank Riccardi?
To contact Frank Riccardi send an email to [email protected]. If you want to call Frank Riccardi try calling on 8455586444.
What company does Frank Riccardi work for?
Frank Riccardi works for Swiss Post Solutions
What is Frank Riccardi's role at Swiss Post Solutions?
Frank Riccardi is National Customer Service Manager
What industry does Frank Riccardi work in?
Frank Riccardi works in the Outsourcing/Offshoring industry.
Frank Riccardi Email Addresses
Frank Riccardi Phone Numbers
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